The account connected to my QB changed: my deposit was rejected by my bank, but QB says the deposit went through. Where did the $$ go & how do get it to the right place?

I hear you liisa. Let me help you get your deposit to the right bank account.

You mentioned your account to QuickBooks has been changed. Can you provide more details about it? Have you tried disconnecting or reconnecting a new one? You can also provide a screenshot for visual reference.

We'll be waiting for your response.

Yes I stupidly invoiced a client without updating my bank info (the bank migrated my accounts and closed the one that was linked in QB). Client paid by ACH, and QB transferred funds to the old, defunct account. My bank notified me that they'd rejected the ACH, but in QB it shows as deposited. I can't find the funds anywhere. I did update QB with the correct deposit account info, but it's been over 24 hours and I'm still not seeing the funds.

Yes I stupidly invoiced a client through QB without updating some account info (my bank went through a transition and migrated my accounts, so they all got new account and routing numbers). Client paid by ACH, bank rejected it because the account no longer exists. I've updated the account info in QB but after 24 hours it still tells me the funds were deposited in my account -- but I don't actually have them. Can't figure out where they went.

I'll guide you on how we can fix your payment issue, Liisa.

Normally, we deposit your funds within five business days since this is a brand-new account. Your first few deposits may take a little bit longer while we set up your merchant account. After that, payments will deposit quicker typically within two business days. 

You'll want to make sure to change where QuickBooks Payments deposits your money. To do so, follow the steps outlined below:

1. Go to Settings ⚙, then select Account and settings.
2. Select the Payments tab.
   
3. Edit the direct deposit information.

After that, you should see your customer payments in your new bank account.

You may also encounter issues with rejected payments. If ever you're required a letter from your bank to resolve an issue, there are several requirements. This letter will have to state the reason the payment was rejected and you followed the steps in the email to resolve it. To know more about what the bank letter includes, check out this article for more details: Fix Rejected ACH Payments Or Fees In QuickBooks Payments.

Furthermore, learn the most frequently asked questions about payment deposits. Read this for additional information: Common Questions About Payments Deposits In QuickBooks Online.

Beyond that, bank errors often block QuickBooks from downloading new transactions. Go through this article on how to fix banking errors: What To Do If You Get A Bank Error Or Can't Download Transactions In QuickBooks Online.

Please get in touch if you have any questions about customer payments. Remember, the Community is always here to help you any time of the day. Have a nice day!