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I hear you liisa. Let me help you get your deposit to the right bank account.
You mentioned your account to QuickBooks has been changed. Can you provide more details about it? Have you tried disconnecting or reconnecting a new one? You can also provide a screenshot for visual reference.
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I'll guide you on how we can fix your payment issue, Liisa.
Normally, we deposit your funds within five business days since this is a brand-new account. Your first few deposits may take a little bit longer while we set up your merchant account. After that, payments will deposit quicker typically within two business days.
You'll want to make sure to change where QuickBooks Payments deposits your money. To do so, follow the steps outlined below:
After that, you should see your customer payments in your new bank account.
You may also encounter issues with rejected payments. If ever you're required a letter from your bank to resolve an issue, there are several requirements. This letter will have to state the reason the payment was rejected and you followed the steps in the email to resolve it. To know more about what the bank letter includes, check out this article for more details: Fix Rejected ACH Payments Or Fees In QuickBooks Payments.
Furthermore, learn the most frequently asked questions about payment deposits. Read this for additional information: Common Questions About Payments Deposits In QuickBooks Online.
Beyond that, bank errors often block QuickBooks from downloading new transactions. Go through this article on how to fix banking errors: What To Do If You Get A Bank Error Or Can't Download Transactions In QuickBooks Online.
Please get in touch if you have any questions about customer payments. Remember, the Community is always here to help you any time of the day. Have a nice day!
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