Transaction recording issues

We recognize the inconvenience caused by the issue after upgrading your QuickBooks, @eljst. But don't worry, I'm here to help fix your issues and get back to business.

First off, QuickBooks will automatically match bank transactions with the same amount recorded in the system. However, it'll follow the rules you've set up that's why the transaction goes to the wrong account. You'll want to review your bank rules to ensure they'll be categorized to the right account.

Also, when you categorize transactions manually, you should be able to view the account in the register. Since it doesn't show the account, it's possible that the company file had data issues. To verify, let's run the Verify and Rebuild Utility tools. Here's how:

To verify data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Verify Data.

For rebuild data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Rebuild Data.

On the other hand, QuickBooks will suggest the names, items, or accounts that are already inputted into the system. In this case, you'll want to ignore the suggestion and proceed with creating the Payee.

Lastly, for security reasons, QuickBooks may require you to log in to your Intuit account every time you open your QuickBooks company file. We understand it can be inconvenient, but we take security very seriously when it comes to people's businesses and financial well-being.

Come back to this post and let me know how it goes, @eljst. I want to make sure you're taken care of.

You may need help managing your account or transactions in QuickBooks Desktop for Mac. You can read this user guide for more guidance: QuickBooks Mac Plus 2022 User's Guide - Intuit.

Have a great day ahead!

Hey Mark,

Thanks for the reply. Unfortunately that did not help. I did a verify and it said there were no issues found. I did a rebuild anyway and still no help. I also upgraded to the latest release (Quickbooks 2023 V22.0.2 R3) and it still has the same behavior. 

I understand how the system SHOULD work. What I'm experiencing is it is only suggesting names from the Chart of Accounts in BOTH the payee and class fields. That's never happened before and should not happen. If it cannot find a name from the Chart of Accounts, it just shows me nothing, so I have no idea if I've entered that vendor before. It's extremely frustrating and time consuming, and my only option is to scroll through a dropdown list and pick one manually. 

Also in regards to my first issue, regardless of what rule is set up, if I override that rule and put another account in (Say for a different transaction from the same vendor, for example, Google may be both Software Expense AND advertising), what's happening is it's defaulting back to the rule and overriding the changes I made. That also should not happen. 

Hello there, @eljst.

I appreciate you for getting back to us here in the Community. Allow me to chime in and help you fix this.

I can see that you've tried a lot of troubleshooting but the issue still persists. I recommend contacting our Phone Support Team, they have tools such as screen-sharing that can check your QuickBooks and investigate why you're having this issue in a secure environment. Here's how to reach them:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2.  Choose your QuickBooks product at the upper right.
3. Select a topic.
4. Click on the green button that says Get Phone Number.​ 
    

You can refer to this article to learn more about repairing QBDT Mac: Fix data damage on your QuickBooks Desktop company file. 

I’m adding a link here for future reference where you can search for related articles whenever you have issues with QuickBooks: Help articles for QBDT Mac.

Feel free to update us if you have additional questions about managing transactions by commenting below. I'd like to ensure this is resolved for you. Take care always.

@eljst 

How big is your file size?

They range by company but none are larger than 25MB

This is a small file size. Chat Support and ask the Data Services team to fix it. Otherwise, consider purchasing a third-party file repair service.