Trouble connecting to my Novo business bank account

Thanks for checking this out with us, @Matt Hamilton,

At the moment, we have an ongoing investigation for the Error 189 when connecting Novo Bank. Our engineers are working to identify what's causing this issue and provide a permanent fix as soon as possible.

If you haven't contacted our Phone Support Team, I suggest doing so. They can add your account to our notification list to receive live updates when fix is available. Provide the investigation number INV-47009.

To contact our support:

1. Click the (?) Help menu at the top right section of your QBO Dashboard.
2. Tap the Contact us button.

Please note that we have updated our support hours due to the ongoing pandemic. We are available from 6 AM  -6 PM on weekdays, and 6 AM to 3 PM PST on Saturday. We will resume normal hours as soon as possible.

In the meantime, if you need to get those transactions into the program, you may upload it using CSV files. Here's how:

1. Go to the Banking menu and select File Upload from the Update drop-down menu. If there aren't any connected account, use Upload transactions manually.
2. Click on Browse and choose the file you downloaded.
   
3. Pick an account from the list, then Next.
4. Follow the on-screen instructions to map the fields.
5. Select the transactions to import.
6. Click Yes then Let’s go.

For the information and steps on importing bank files, see this article: Manually upload transactions into QuickBooks Online.

Please note that the Bank Feed will download these transactions again once the connection resumes to normal. To avoid duplicates, exclude them to keep the account balance accurate. Use these steps:

1. Go to the For Review tab.
2. Mark the check box next to the transaction you want to exclude.
3. Click the Batch action drop-down menu, and then select Exclude selected.

Excluded transactions are transferred to the Excluded tab, and won’t be added or downloaded into QuickBooks again.

Let me know how things are going after trying out the recommendation. I'll be available for help at any time. Have a nice day!

Thank you! Will do. 

Hi from Novo! This issue should be resolved, please let us know if you experience any further issues with your transactions syncing.