Trying to connect credit cards. Won't let me save/close. Says connected but not importing. How do I fix this?

A warm welcome to the Community, clindecker. I'm here to help share some information regarding connecting your credit cards to QuickBooks.

In QuickBooks Online, you can connect more than one credit card account. Before setting them up, I'd suggest checking with your bank first and see how they send the downloaded transactions.

If the transactions are downloaded to one account, connect only the parent account. Any other accounts associated with that line of credit should be added as sub-accounts.

You can get more information about this in this article: About bank or credit card sub-account setup. It contains in-depth details about connecting credit cards.

Here's how to add a sub-account:

1. Click the Gear icon ⚙ at the upper right corner and choose Chart of Accounts.
2. Select New to create a new account.
3. From the ▼ drop-down menu choose an Account Type and select the Detail Type that best fits the types of transactions you want to track. Learn more about detail types.
4. Give your new account a name. You can use the info under the detail type to add a name that fits.
5. If you’re adding a sub-account, select Is sub-account and then enter the parent account.
    
6. Select Save and Close.

To know how online banking work in QuickBooks Online, you can go through this article: How to use Online Banking, Connect Bank Accounts, and Review your Bank Feed in QuickBooks Online. This will provide you more information on how to categorize your statements in QuickBooks as well as managing your split transactions.

Feel free to connect with me again if you have other questions about connecting credit cards in QuickBooks. I'll be more than happy to help in any way I can. Have a good one!

Hi, clindecker.

Hope you're doing great. I wanted to see how everything is going about the connecting credit cards you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!