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Welcome to the Community, freightone-offic. I've got you covered on how to get past the null error message when paying invoices in QuickBooks Online (QBO).
You'll encounter a null error message when there's a runtime error that is associated with browser resources or syncing issues. To resolve this, we can access your QBO account using an incognito/private browser. It could be your browser's cache and cookies are corrupted causing unexpected behaviors while saving a transaction. Refer to these shortcut keys:
- Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
- Safari: Press Command + Shift + N
- Google Chrome: Press CTRL + Shift + N
Then, we can run the Deposit Detail report to check if there are no more null error messages.
If it works, clear the cache and temporary internet files to optimize the browser's performance. Another way is to use compatible browsers with QuickBooks Online.
Moreover, refer to this article to learn more about adding a deposit to an invoice and have it appear in your deposit detail report: Add a deposit to an invoice in QuickBooks Online.
We've always got your back should you need assistance aside from managing invoice payments or QuickBooks-related concerns. You have a good one.
