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maybe1441-centur
Level 1

When reconciling the program jumps and skips a number of numbers. You cannot get to each number

it jumps from check# 33664 to check #33751.  Cannot see the numbers .
3 Comments 3
Ivan_G
QuickBooks Team

When reconciling the program jumps and skips a number of numbers. You cannot get to each number

It's not what we expect you to experience, maybe1441.

 

Upon review, we received some reports with similar cases regarding the abnormality of reconciliation data. With this, I recommend contacting our Support Team so they can add you to the affected user's list and supply some updates about this matter.

 

To proceed, kindly follow the steps below to reach them:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click Help (?).
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

Furthermore, please be reminded of our support's availability by reviewing this link: QuickBooks Online - Support Hours.

 

In the meantime, let's filter out your Reconciliation page to narrow down the result. Here's how:

 

  1. Go to the Transactions menu and select Reconcile.
  2. Click the DATE and press the All button (to display all transaction types).
  3. Just in case you see the Clear filter/View all, please click it. There might be some enabled filters that are affecting the data shown on your Reconciliation page.
  4. Double-check all the transactions. Then, once everything is all set, proceed with reconciling your account.

 

Finally, allow me to add these articles that can guide you in managing and organizing your reports in QuickBooks. It helps filter your data accordingly and provides a complete view of your business' stability.

 

 

You can always get back to this thread if you need additional assistance with your reconciliation in QBO. I'll be around to lend a hand.

maybe1441-centur
Level 1

When reconciling the program jumps and skips a number of numbers. You cannot get to each number

Thank you for the info.  Finally got it to work and finished.

ZackE
Moderator

When reconciling the program jumps and skips a number of numbers. You cannot get to each number

Thanks for getting back with the Community, maybe1441-centur.
 

I'm happy to hear Ivan_G was able to help with your reconciliation.
 

I've also included a detailed resource about reconciling which may come in handy moving forward: Reconcile an account
 

Please feel welcome to send a reply here, or create a new thread, if there's ever any questions. The Community's always here to help. Have an awesome Tuesday!

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