It has not been resolved. Each time I open QBO, I have to reconnect 6 Fidelity accounts in 5 companies to update the accounts.

Can't find this account

This account isn’t available. If there’s a temporary error at your bank, it should get fixed soon. If this account no longer exists, you can disable this connection. Otherwise, try linking the account again. (324) Reconnect your account

-----Original Message-----

From: QBOCare <[email address removed]>

Sent: Tuesday, March 12, 2024 10:51 AM

To: [email address removed]

Subject: QBOE Support has resolved your case 15114124452

Dear Valued QuickBooks Online Customer,

We are pleased to inform you that your issue has been resolved. The resolution has been implemented and this bank account should be ready for your use.

If you require additional information, please call QuickBooks Support at [removed] to speak with a support person directly or you can use the Help link found on the top right of any screen in your QuickBooks Online company. From there, you can search for the best answer to fit your question or contact QuickBooks Customer Care if needed.

Thank you,

QuickBooks Online Support

Hello there, @U2500.

Since you still encounter errors when reconnecting your Fidelity account, I'd recommend contacting our Customer Support Team. They will be able to thoroughly investigate the issue and find a solution to resolve it.

You may follow the steps shared by my colleague above or click this link: QuickBooks Online Support.

Also, I'll be sharing these resources that will guide you in fixing errors and how to download bank transactions automatically:

• What to do if you get a bank error or can't download transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

Drop a comment below if you have other concerns with bank connection or any questions with QuickBooks. I'm always here to help. Take care.

Are you folks incapable of investigating on your own?

Many reports of this problem and no clear evidence that calling will resolve. Why not post what will likely be done on a call so we can determine how much will be redundant attempts vs. real measures to a resolution. I am struck by the fact that no one at QB has taken ownership of this and run it to ground. Why repeat the same calls when there is clearly an issue between QB and Fidelity (and not one caused by the user). Have faith in us and investigate.

They don’t trust the users. I’ve been dealing with this for months. They either blame us or fidelity.