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userespiryakova
Level 2

Why do I have a difference in the KZT bank account balance

Hello!
Why do I have a difference in the KZT bank account balance on the balance formation page - this is screenshot No. 9 (with a minus) and on the page if you fall inside - screenshot No. 10?
11 Comments 11
MariaSoledadG
QuickBooks Team

Why do I have a difference in the KZT bank account balance

Let me explain why you have a difference in your KZT bank balance, Userespir.

 

The Bank balance is the actual balance of your account from the last bank feed update, while the QuickBooks balance that is showing beside the KZT bank balance is the sum of all bank transactions you've added or matched. In the normal process, these two should match.

 

If they don't, there are several factors why this is happening. These are due to the following:

 

  • Outstanding transactions.
  • Card (liability) account.
  • Edited or deleted transactions.
  • Duplicate transactions.
  • New transactions for a connected account.

 

Ensure to categorize and match all your downloaded transactions and make all the necessary corrections to your entries. You can use your bank statement as a reference when performing these processes. For more details, check out this article: Categorize Online Bank Transactions in QuickBooks Online.

 

Furthermore, learn how to match your bank and credit card statements so you'll correctly reconcile your accounts. I've added this article for more information: Reconcile An Account in QuickBooks Online.

 

Post your comment if you have any questions about your bank balance. We're always here to help you.

userespiryakova
Level 2

Why do I have a difference in the KZT bank account balance

In screenshot 9, the amount = -6,040.91
Screenshot 10 shows the real balance of $625.76
Why ?
This is a photo of the same balance on the same date - June 30

userespiryakova
Level 2

Why do I have a difference in the KZT bank account balance

In screenshot 9, the amount = -6,040.91
Screenshot 10 shows the real balance of $625.76
Why ?
This is a photo of the same balance on the same date - June 30

Ethel_A
QuickBooks Team

Why do I have a difference in the KZT bank account balance

Let me share additional information about the total amount showing in your reports, @userespiryakova.

 

The total amount showing in your bank account report is the total amount of all the transactions made for that period. While exact balance of the bank account shows as the last amount under the BALANCE column. See the screenshot below for the balance amount of the bank account. I highlighted it with a yellow box.

 

 

You can see it has the same balance amount as the one showing the Balance Sheet Comparison report.

 

For future reference, if you want to customize your report to add the details you need, you can refer to these articles:

 

 

Don't hesitate to comment below if you have questions about running reports in QuickBooks Online. I'm always here to help. Have a great day.

userespiryakova
Level 2

Why do I have a difference in the KZT bank account balance

I don't agree with you.
My actual balance of $625.76 is shown in screenshot 10 and it matches my bank statement.
You have highlighted your negative balance in yellow. I do not have a negative bank account balance.

Archie_B
QuickBooks Team

Why do I have a difference in the KZT bank account balance

Hello there, userespiryakova. Seeing different balances on the same date can be a head-scratcher. Let's see why you're seeing this in QuickBooks and how it relates to your actual bank statement.

As mentioned previously by my colleague above, the balance for KZT bank in your balance sheet report can be affected by outstanding transactions that haven't cleared yet. These include checks, debit card purchases, and other withdrawals that are still processing

 

Let's breakdown the difference in your KZT bank account balance between the two screenshots:
 

Screenshot no. 9 (with the negative balance) reflects your current balance, including outstanding transactions. These are transactions you've initiated, like checks written or debit card purchases, but the bank hasn't deducted them from your account yet. So, QuickBooks shows a negative balance to account for these upcoming deductions.

 

Screenshot no. 10 (positive balance) shows your settled balance, which is the actual amount available in your account after considering only cleared transactions (transactions your bank has already processed). This positive balance matches your bank statement because it reflects the money you can readily access.

 

To ensure the accuracy of your bank account, I recommend reconciling and reviewing your recent bank transactions with the transactions listed in your QuickBooks register. This will help you identify and clear any outstanding transactions in your bank account. Here's an article for the complete reconciliation guide: Learn the reconcile workflow in QuickBooks.

 

If you still have questions regarding the balance sheet report or other banking concerns, let me know by leaving a comment below. I'll be here to assist. Keep safe!

userespiryakova
Level 2

Why do I have a difference in the KZT bank account balance

Hello!
In the attached screenshots 11, 12 and 13 you can see that there are no entries for this bank account:
clean
no status
not reconciled/

Thus, all my records are reconciled.
I believe that this difference is a consequence of the new modern type of report.
This was not the case in the classic-looking report.

userespiryakova
Level 2

Why do I have a difference in the KZT bank account balance

Hello!
In the attached screenshots 11, 12 and 13 you can see that there are no entries for this bank account:
clean
no status
not reconciled/

Thus, all my records are reconciled.
I believe that this difference is a consequence of the new modern type of report.
This was not the case in the classic-looking report.

userespiryakova
Level 2

Why do I have a difference in the KZT bank account balance

.

userespiryakova
Level 2

Why do I have a difference in the KZT bank account balance

.

Bryan_M
QuickBooks Team

Why do I have a difference in the KZT bank account balance

I'm glad you came back here, @userespiryakova. We appreciate the screenshot you've shared.

 

 

Here's how:

 

  1. Hover your mouse to the Help (?) icon in the upper right corner.

  2. Click the Continue option. Then, Contact Us.

  3. Select Ask about something else.

  4. Type in a brief description of your concern and Continue.

  5. Choose either Chat or Callback.

 

Additionally, feel free to read this article to help you what to do if you encounter issues in your reconciled account: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

 

Know that you're always welcome here anytime if you have more queries about managing your bank balance in QBO. We'll assist you as soon as possible. Thank you, and have a good day.

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