Why is the new Quickbooks Online so excruciatingly slow? (Sept 2024)

It's a browser based application. It'll never be fast.

I'm not sure why it's gotten that slow (an Intuit employee will no doubt blame your browser within an hour or two), but generally even with a fast internet connection QuickBooks Online is glacial compared to Desktop.

I can see the importance of having a seamless experience while using QuickBooks Online (QBO), @bookkeeper4life. Allow me to walk you through some troubleshooting steps and address your queries.

QBO is expected to load the most used pages in more or less 10 seconds. However, it depends on the operating system's compatibility, the computer or device’s processing power, the amount of available memory (RAM), and the bandwidth of your internet connection to perform as intended.

With this, you can verify if your browser meets the system requirements and run a Google Speed Test to confirm the bandwidth or speed of your internet connection. Here's an article for more details: Why is my QuickBooks Online slow?

On the other hand, the option to simplify display or add new features specifically for the banking area is unavailable. We only have two display preferences available, the Business and Accountant view, to help simplify the workspace so day-to-day tasks like sales and billing are easier.

Moreover, concerning the automation happening in your bank transactions, you may have turned on the Enable suggested categorization feature or you have active bank rules. Please know that the information populated in the transactions is not random, and the system bases it on your categorization history.

To disable the suggested categorization:
 

1. Go to the Transactions menu.
2. From the Bank transactions page, click the small Gear icon.
3. Then uncheck the Enable suggested categorization.
    

If you have active bank rules and you want to disable or delete it, follow the steps below:
 

1. Go to the Transactions menu.
2. From the Rules page.
3. Locate the rules and click the dropdown beside Edit.
4. Then select Delete or Disable.
    

Furthermore, you can visit these articles for future reference in handling your bank transactions and accounts so they always match your bank statement:
 

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online
   

Don't hesitate to tap the Reply button if you have additional queries about the performance of your account or handling your transactions. I'm always here to assist you.

@GebelAlainaM   "QBO is expected to load the most used pages in more or less 10 seconds."

That is not something to be proud of.

I am sorry that you had to find out this way, but it just isn't.

Also, wasn't the party line 'QBO is expected to load the most used pages in less than 10 seconds' before? Are you actually admitting that QBO is getting even more terrible?

I am also finding QuickBooks online to be getting slower and slower.

10 seconds is not a reasonable amount of time for data to appear.

I find that whenever I click on something, I see the Quickbooks waiting icon dancing for a few seconds before anything happens.  This just seems like a strange design.  Everything I do is redrawing my entire page again instead of just showing me the data I requested.

This is not the way SPA (single page applications) are supposed to run.
For a company as large as Intuit, they should do better.

Ever since they went to this new design, it's been absolute trash. Things I could do in seconds now take minutes. As soon as I can find a better solution I will dump them.

Same issue here - categorizing 1000+ bank transactions is a nightmare - transaction loading / categorizing is ridiculous. Never have experienced software this slow.

Internet connection is 290Mbps and running a state of the art computer....Nothing more annoying than when tech support suggests it is the computer not the crap software.

Lets not even mention no keyboard shortcuts.

Even worse, when typing in actual acct number to speed things up QBO still tries to highlight their suggested account requiring extra steps even though you tell the software exactly which account to use....Terrible experience.- See pic

Thank you for sharing your experience with QuickBooks Online, Hartman. I understand your frustration regarding the challenges you’re facing.

It’s clear that the performance issues you’re encountering are impacting your workflow, especially given your high-speed internet connection and state-of-the-art computer. I appreciate your patience as we work through these challenges.

I sincerely apologize for any frustration this has caused. Our goal is to provide a seamless experience, and I understand how important it is for our software to perform efficiently.

Additionally, I acknowledge your point about the lack of keyboard shortcuts and the difficulties you face when typing in actual account numbers.

Your feedback is crucial for us to improve our product. I encourage you to submit your suggestions directly to our product development team. They value input from users like you, as it helps us enhance QuickBooks Online’s functionality and performance.

To proceed, here's how:

1. Open your QBO account.
2. Go to the Gear icon located at the top-right corner of your screen.
3. Under the Profile section, select Feedback.
4. Type in your suggestions and then click on Next.

Thank you again for your valuable insights. Let us know if you have any further questions or need additional assistance. We’re always here to support you through this forum.

UNBEARABLE

10 seconds? What an absolute waste of time. Worst part, we're paying Intuit to waste our time, which results in costing us more money. Websites across the globe load faster than this horrific program/site and I'm on a 1Gbps download/upload connection. Also, spare us with your 'Feedback' suggestion; we all know those get ignored.