Several factors can impact your connectivity with Spreadsheet Sync, Kathrin. I'm here to help you with this and add some details about the feature.
To have seamless access to the Spreadsheet Sync, please ensure you have the Office 365 edition of Excel. Then, use your QuickBooks Online (QBO) login information while syncing Excel to the Spreadsheet Sync.
That said, kindly follow the steps below to reconnect to the program:
- Log in to your QBO account.
- Go to the Gear icon and pick Spreadsheet Sync.
- Follow the on-screen instructions to open Excel.
- Navigate to the Excel Home menu and choose Spreadsheet Sync.
- Select Sign in and use your QBO login credentials.
For additional reference, kindly click this link: Get started with Spreadsheet Sync for QuickBooks Online Advanced.
If you can't connect using the steps above, this behavior could indicate an issue caused by excessive data within your regular browser. With that, I recommend using a private browser to verify.
Here are the shortcut keys to access your account on private windows:
- Safari: Command + Option + P
- Google Chrome: Ctrl + Shift + N
- Firefox or Internet Explorer: Ctrl + Shift + P
Whenever you can successfully connect to Spreadsheet Sync using incognito mode, please clear your regular browser's cache and cookies to eliminate the issue affecting the system's performance.
However, you may consider using another supported browser if the issue persists.
I'll also include an article containing the answers to the most common queries regarding Spreadsheet Sync in QuickBooks: Spreadsheet Sync FAQ.
I'm still available if you have more questions about the Spreadsheet Sync in QBO. You can always reply to this thread, and I'll gladly assist you. Have a good one.
