If you remove the popup window for the attachment but not the actual attachment, it does work.

If you remove the popup window for the attachment but not the actual attachment, it does work.

I'm having this issue today. Did the original problem get resolved? I'm based in the UK.

Me too.  I was on the phone to support, but got cut off.  I thought she might call me back, but no, she has just dumped my from the Smartview session!

Me too - I was on the phone to support about it but they put me on hold and then cut me off.  I thought she might call back since we were on a Smartview session, but no, she just dumped me off that too.  Not impressed.  

Hi lisaHOUSE, thanks for joining this thread.

We don't currently have any reports of this error for the UK product.

Do you have more than once attachment, and do you receive the same response when reviewing the receipt by signing into QuickBooks via a different web browser and incognito/private browsing window?

Same issue here — have followed all suggestions in this thread and none of them work. 

QB needs to fix this error ASAP, and if someone from QB responds to my comment saying that I need to follow the same trouble shooting steps listed here, I will scream! This isn't user error. This is a problem with QB.

Hello there, Rumco. Thank you for joining the thread and sharing your concern here. I see you have followed all the suggestions in this thread, and none of them work in fixing the error when matching an uploaded receipt. I've got you! Here is some information relating to this issue.

We currently have an open investigation (INV-95559) into this concern. For now, it is best to contact our QuickBooks Online Support. So, they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign into your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I'm including these articles you may find useful in the future while working on a task in QuickBooks Online:

• Customize invoices, estimates, and sales receipts in QuickBooks Online.
• Common custom reports in QuickBooks Online.

Your patience on the matter is well appreciated. Our engineers are working hard to come up with the best solution to rectify this error when matching an uploaded receipt. If you have further questions about your receipt, drop a comment below, and I will answer them in any possible way. That's it for now. Have a good one!

I'm having this issue as well now.  Not for every expense but some of them.  I was told by tech that it's a known ongoing issue reported as INV-95559.

No estimation of resolution.  

I continue to be disappointed with QB and its price increases but horrible quality control and testing with code releases.  

I get the error when I tried to change the category. I tried to get help. Honestly, their service desk is the worst I have ever come across. It's so aggravating. She asked me what resolution I wanted. I said to not have it be broken. Glad I'm not alone.