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Level 2

Rec'd a pmt in error. Deleted from bank acct, but still showing in "bank deposit" screen. How do I delete transaction getting the amt due back in the account receivable?

 
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Best answer June 13, 2020

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QuickBooks Team

Rec'd a pmt in error. Deleted from bank acct, but still showing in "bank deposit" screen. How do I delete transaction getting the amt due back in the account receivable?

I'll will help you delete the payment that you've accidentally recorded in QuickBooks Online (QBO), @designeyesphotog.

 

It seems like you've deleted the bank deposit and not the payment itself. This is the reason why the recorded payment is still showing in the Bank Deposit window. To remove it, we can directly open the paid invoice and delete the payment from there.

 

Here's how:

 

  1. Open the paid invoices. You can also use the Advance Search feature to easily locate it.
  2. Once the Receive Payment window is opened, click More and select Delete.
  3. Click Yes.

 

Once done, the amount will now go back to the accounts receivable account. 

 

Also, you can run the Invoices and Received Payments report in QBO. This way, you can check the payments you’ve received and the invoices that go with them. Just go to Reports and search for Invoices and Received Payments report.

 

That's it! Please let me know if there's anything else I can do to be of assistance. Wishing you and your business continued success in all that you do. 

View solution in original post

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Highlighted
QuickBooks Team

Rec'd a pmt in error. Deleted from bank acct, but still showing in "bank deposit" screen. How do I delete transaction getting the amt due back in the account receivable?

I'll will help you delete the payment that you've accidentally recorded in QuickBooks Online (QBO), @designeyesphotog.

 

It seems like you've deleted the bank deposit and not the payment itself. This is the reason why the recorded payment is still showing in the Bank Deposit window. To remove it, we can directly open the paid invoice and delete the payment from there.

 

Here's how:

 

  1. Open the paid invoices. You can also use the Advance Search feature to easily locate it.
  2. Once the Receive Payment window is opened, click More and select Delete.
  3. Click Yes.

 

Once done, the amount will now go back to the accounts receivable account. 

 

Also, you can run the Invoices and Received Payments report in QBO. This way, you can check the payments you’ve received and the invoices that go with them. Just go to Reports and search for Invoices and Received Payments report.

 

That's it! Please let me know if there's anything else I can do to be of assistance. Wishing you and your business continued success in all that you do. 

View solution in original post

Highlighted
Level 2

Rec'd a pmt in error. Deleted from bank acct, but still showing in "bank deposit" screen. How do I delete transaction getting the amt due back in the account receivable?

THank you so much!  

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