reconciliation error

You did a great job on reviewing everything, kidmel45.

Now, let's try to log in to QuickBooks Online (QBO) via incognito or private browsing session. This will help us verify if it is relevant to the browser's cache. Too much cache can cause odd behavior on QBO. Don't forget to save your progress in your reconciliation by clicking Save for later.  

You can use these keyboard shortcut to start a private session:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Control + Option +P if you're using Safari

Go to the Reconcile page and continue your reconciliation. Then go back to your regular browser and clear it's cache. You can also use other browser. 

Don't hesitate to reach out to us again in case you need something else when working in QuickBooks. 

I tried this, but it says the same thing.  now what

Hey there, kidmel45.

If you completed the troubleshooting steps posted above by my colleague without success, your next step would be to reach out to our support team, they will be able to dive into your account with you in a 1-on-1 setting. They can see where the discrepancy is and show you how to fix it, step-by-step. To reach them, follow these steps:

Contact us through your product

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

If you have any other questions, feel free to post them here, anytime. Thank you and have a nice weekend.