I'm fairly new to QB online as I have moved from desktop, however, I'm good with most things, but I keep getting reconciliation issues, that in my opinion shouldn't be happening.
There are several transactions again that are correct in QB and match my bank statement, but they are still mismatched when I try to reconcile.
I have attached a series of screenshots showing one of these transactions which is a £100 payment, by bank transfer from a customer.
It would be really great if someone could point me in the right direction.
There is also another issue on the same subject that I also need help with. The last time I reconciled I had two transactions that were all good, but like these, they didn't match when reconciled, so in my frustration, I accepted the adjustment, but then that then affects my cashflow reports and shows as a minus on my profits.
Maybe I am missing something in your scteenshots but what I see is you are only selecting 1 item and that item when selected to clear is reflected in the total above the list. If you selected 100 also in cheques paid it would balance. Or have you already hidden all the other statement transactions? If so I would change view to see all, not just uncleared.
You can also print a register view and manually match to your statement before entering in QBO.
Another thought is that for whatever reason some entries are double posted which can happen during match-add and with a linked bank feed items are auto cleared when they match. Your example 100 deposit may already exist as a cleared duplicate, which only a full register view will show
thank you for your reply, but maybe there is some misunderstanding on both sides. All of the transactions you can see are matched in QB and as I understand it, shouldn't be showing here. The £100 deposit was selected JUST as an example, to show that if I check it, it shows that the figure in QB is £100 less than my bank balance.
If I check all of the lines, which are correct in QB and my bank statement, they show the respective net minus figure.
I guess my question is: Why are these transactions here when they are correct and QB should have matched them (or I have manually matched them)