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The reason a charge appears on your credit card statement and in your expense register in QuickBooks Online (QBO) but does not show up on the reconciliation page is due to issues such as incorrect account, date range discrepancies, status filtering, or even entry errors, FCOL. Let me provide the outlined steps below for maintaining accurate financial records.
To ensure visibility on the reconciliation page, the transaction needs to be posted to the correct account intended for reconciliation. If it is recorded under a different account in QBO, it will not appear on the reconciliation page. Likewise, the transaction date must fall within the specified statement period for reconciliation.
Hence, to effectively move the transaction to the reconciliation page, follow the detailed steps below:
1. Navigate to the Transactions, then proceed to Chart of Accounts.
2. Select the bank account, then click View register and find the entry.
3. Open the transaction to view the full details and click Edit.
4. In the Payment Account dropdown, ensure the correct account is selected for the transaction.
5. Hit Save.
Once the correction is made, return to the appropriate bank register to find the entry. To mark the transaction as ready to be reconciled click the checkbox column (✓) to manually put a C. Please see the attached screenshot below.
After reconciling your account, the system will generate a reconciliation report. This document is invaluable for future reconciliation efforts as it provides a detailed record of the current process. For additional information and guidance, you can consult the following article: How do I view, print, or export a reconciliation report?
Moreover, you might find it beneficial to consult with our QuickBooks Live Expert Assisted team. These specialized professionals are available to assist you in aligning your bank statements with your QuickBooks records. They are adept at identifying discrepancies and implementing necessary adjustments. Furthermore, they can offer valuable tips and best practices to help you maintain precise and accurate financial records.
Adhering to these steps also promotes a systematic approach to handling your bookkeeping tasks in QBO, enhancing financial clarity and consistency throughout your accounting practices. If you have additional questions or concerns, don't hesitate to add a comment below. My team and I are always available to assist you.
