Reconciliation wiped, how to recover them?

Achieving zero discrepancies and tracking the deleted or lost transactions in your QuickBooks Online (QBO) account is important to us, Sharona1. Allow me to help you through this.

If you're not an advanced user, creating a backup file will be unavailable. However, we can take some steps to help you locate or balance your books.

Before we move forward, let's take a moment to determine whether the transactions are unreconciled or deleted in QuickBooks Online (QBO). To do this, we can navigate to the Chart of Accounts (COA) and choose the specific account name for further review.

Here's how:

1. Go to the Transactions menu, then choose the Chart of Accounts.
2. Find the account that needs to be reviewed, then click View Register.
3. Review the transactions from specific dates by clicking the Filter icon at the top of the Date column.
4. Click the Date dropdown, then select Custom or according to your preference. You can also modify the Transaction type, Reconcile Status, and Payee.
5. Once you've found the transaction, review if it contains a C (Cleared through the bank but not reconciled), R (Reconciled), or blank (Not cleared or reconciled).
6. You can modify the details by continuously hitting the box until you see R or leave it as it is.
7. Once done, click Save.

Once confirmed that transactions were removed from the account, we can view the details in your Audit Log and recreate the entries. Afterward, manually reconcile the transaction from the Chart of Accounts by following the steps above, and then save it afterward.

You can also create a Journal Entry (JE) if paychecks are included in the deleted transactions. Please consider consulting your accountant for assistance with recording and reconciliation to ensure accurate records.

Additionally, here's an article you can use if you need to make adjustments in QBO: Enter an Adjusting Entry for a Reconciliation in QuickBooks Online.

Please let me know if you have further questions or information regarding reconciliation, Sharona1. We're always here to help you in any way possible.

IrizA, I appreciate your detailed description to try and resolve my missing information. I am not an advanced user or accountant. However, someone from QB's actually walked me through these steps just before I re-posted this and still nothing, no bank balance in my registrar and everything has been wiped from the time of conception of starting our company in 2002. All this from a QB's representative named Ralph who was completely irresponsible for giving me instructions to correct a reconciliation imbalance based on trying to correct two outstanding amounts so I could reconcile my June statement. This has erased ALL necessary bank transactions for the last 22 years. Thank you for trying to help.

This is not the kind of experience we want you to have, and I can see the urgency of having this resolved, Sharona1.

Beforehand, do you have another company file with the same login credentials? If so, ensure that you've accessed the correct account so we can accurately review your bank transactions for the right account.

On the other hand, if the account you accessed is correct, I recommend contacting our Support team for further investigation and resolution. They have the necessary tools to access your account and can provide the assistance you need.

Here are the steps to contact them:

1. Go to the Help (?) menu and click the Search tab, then Contact Us.
2. Provide a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

For availability, please check this reference: QuickBooks Online Support.

Furthermore, I'm leaving this reference on how to close your books and prevent changes to past transactions: Close your books in QuickBooks Online.

Don't hesitate to revisit this forum if you have additional questions or concerns about reconciliation. We're here to help and lend a hand again.