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Falconer
Level 1

reconciling

I am trying to reconcile October and am having trouble with a payroll tax payment. In quickbooks it is dated 11/02 but my bank statement paid it on 10/30. I cannot change the date in quickbooks as it was paid thro' my intuit payroll and quickbooks online won't let me edit. So I cannot reconcile this account. Any suggestions?

3 Comments
ZackE
QuickBooks Team

reconciling

Thanks for joining the Community, Falconer.
 

Since your tax payment was paid electronically, it can't be deleted and re-entered. When there's taxes that you can't delete, you'll want to get in touch with our Customer Care Team for assistance. They'll be able to pull up your account in a secure environment, conduct further research, and see what's possible.
 

They can be reached while you're signed in.


Here's how:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Start messaging or Get a call.


Definitely review their support hours so you'll know when agents are available.
 

I've included a couple resources about reconciling and working with tax payments that may come in handy moving forward:

 

I'll be here to help if there's any other questions. Have a wonderful Friday!

Falconer
Level 1

reconciling

I followed your instructions and never received a call back. Twice. So much for a help line.

Jovychris_A
QuickBooks Team

reconciling

Hi there, @Falconer.

 

Let me share you other options so that you can get support right away by contacting them through chat.

 

You can choose one of these links that bases on your payroll service:

 

To see which specific version of QuickBooks Online Payroll you have, you can follow these steps below:

  1. Sign in to QuickBooks Online.
  2. From the Settings ⚙icon, go to Account and Settings.
  3. Select Billing Subscription and then select Payroll.
  4. Click Plan details. Here you see which payroll plan you’re using.

 

Additionally, you can bookmark this Community page that provides articles about running reports and get ready for year-end tasks: Report and pay payroll liabilities.

 

Please let me know how it goes. I'll reply as quick as I can. Stay safe and well!

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