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Level 1

Record Merchant Service Deposits

How do I correct E-check funds that were applied to customer: "E-Invoice Customer"?  I need to delete the deposit and/or re-allocate to the correct customer.


Record Merchant Service Deposits

Glad to see you here in the Community, Will_A.

I'm here to help you allocate the correct customer for E-Invoice in via QuickBooks Desktop.


In the Record Merchant Services Deposits window, you should be able to click and edit the name. The cardholder might not change but you can change the customer's name so that it applies to the invoice that's in the system.



These articles are a good reference:


Keep me posted if you need further help with merchant deposits. Have a great rest of your day.

Level 1

Record Merchant Service Deposits

This didn't work for me and has already recorded to QB.  So now it is recorded to QB incorrectly.  I need to know how to reverse in QB and record correctly.


QuickBooks Team

Record Merchant Service Deposits

It's good to see you here in the Community today, @hanescpa.


I'd be happy to get you pointed in the right direction so that you can delete the incorrect Merchant payment on your QuickBooks Desktop.


I appreciate you trying the steps given above. However, if your transactions were deposited and recorded already, you'll need to reach out to our Merchant Services Department. This team is the best resource for such concern as they're able to pull up your transactions securely and help you with the deletion process.


You can reach them through the contact information found in this link: Merchant Services Department.


This should get you on the right track, @hanescpa.


Don't hesitate to let me know if you have any other questions with this concern or anything about QuickBooks. I'm always here to help. Have a prosperous day!

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