Revolut/QBO integration to Revolut is failing as of past two weeks. Revolut they said the integrations are managed by QBO so they need to fix: anyone else seeing this?

Hi, Laura.

Given that Revolut Bank recently migrated to a new bank provider, some interruptions may have occurred in their integration with QuickBooks Online (QBO).

In the meantime, I recommend uploading your bank transactions manually into your QBO account. You can download them as a CSV file from your bank's website and then manually import them into QBO.

Additionally, old caches and cookies can interfere with the connection process. Clearing your browser's cache and cookies can help resolve these issues.

Should the connection problem continue, I suggest reaching out to our support team. This way, an investigation will be created, and you will receive updates once a fix is rolled out.

Here's how:

1. In your QuickBooks (QBO) Online account, click the Help icon at the upper right corner.
2. Click the Search tab.
3. Type "Talk to support," then hit enter.
4. Then, Click Contact Us.
   
   
   
   
   
   
   
   

To understand and track your income and expenses, retrieve information easily, and spot errors. Refer to this article: Categorize bank transactions in QuickBooks Online.

If you want to ensure the accuracy and consistency of your bank transactions and match your bank and credit card statements, check on this article for detailed information: Reconcile an account in QuickBooks Online.

We are always happy to address any additional questions you may have regarding bank transactions and cash flow management. Wishing you a wonderful day!

So I'm sure you can understand why doing a manual upload is not an ideal solution where an automated integration used to be working just fine. How do I find out when this will be fixed? 

I'll help deliver this matter in a secure environment, Laura.

Since the Community is a public forum, we'll need to collect some personal information to further review and investigate this case. Doing so will enable us to provide real-time assistance for your concern. 

Thus, it's best to reach out to our Customer Care Team to pull up your account. They have the necessary tools to review this case and allow them to perform real-time assistance in configuring your held deposits. Here's how you can reach them out:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

On another note, I've added our support hours so you can schedule a convenient time to reach out to them.

If you need assistance with reviewing your entries after downloading them into your account, you can organize these transactions to guarantee accurate bookkeeping.

I'll leave this thread available, so you can always reply in the comments below for any additional queries when managing bank connections in your account. Stay safe.

Totally, i'd rather just wait. Is it fixed for you yet? I can connect but its disconnects adfter 2-3 days. I've probably authorized it 5-7 times in the past month and now just gave up cuz it wont stay connected

Thank you for your patience and for providing additional details about the Revolut integration issue with QuickBooks Online (QBO). I understand the inconvenience this has caused and appreciate your efforts to resolve it. Let me guide you through the next steps to address this matter efficiently.

After carefully reviewing your situation, I recommend contacting our dedicated customer support team. They have advanced diagnostic tools and the necessary permissions to conduct a thorough investigation of your account.

To get in touch with our support team, here's how:

1. Navigate the (?) Help button at the top right corner.
2. Click the Search tab and tap Contact Us.
3. Select a topic to connect with the live expert.
4. Choose how to connect with us. Have us call you or Chat.
   
   

To ensure we prioritize your concern, please refer to our support hours and contact us at a convenient time: Get help with QuickBooks products and services.

In the meantime, you can manually upload your transaction into the program using a CSV file format. Once the transactions download from your bank feeds, remember to exclude them to avoid duplicates.

To enhance your financial management, I recommend implementing a regular account reconciliation. This crucial procedure ensures your internal records consistently align with your bank and credit card statements, thereby maintaining the accuracy and integrity of your financial data.

We appreciate your trust in our financial management solution and are committed to addressing your concerns regarding bank integration in QBO. Please know that the Community always has your back if you have additional questions about QuickBooks.

It's still not working - now I just reconnect once a month or so, as they're quite low transaction volume and very predictable, but it's hugely frustrating. And contacting the QBO helpdesk is nearly impossible - I couldn't even find the Chat button as it keeps on providing totally unhelpful information and then asking "did that help" and not offering me an alternative. I've basically given up - but seeing as I have to go in anyway to reconnect maybe I'll give it one more try! 

There is no "Contact Us" under the search button. There's Assistant and Search. Typing something in Assistant MIGHT eventually get you an option for chat, once you've said multiple times that what they're offering doesn't help, but it never seems to be available at the times which are convenient for me. 

Hopefully next time I try it will work.