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MarkM52
Level 1

Sales/Vendors. Looking at "All Transactions' filter. It seems to show only payments, instead of "All Transactions." Anyone else experiencing this?

 
7 Comments 7
MaryJoyD
QuickBooks Team

Sales/Vendors. Looking at "All Transactions' filter. It seems to show only payments, instead of "All Transactions." Anyone else experiencing this?

It should let you view all the transactions, @MarkM52.

 

When you set the filter to All transactions and then the status to All statuses, you should see all open, overdue, paid, pending, accepted, closed, rejected and expired transactions on a specific date range. 

 

You can isolate this issue by clearing your browser’s cache. There are times that the browser you're using has information stored that's stopping or causing this error. Try using a private browser when checking your transactions. If it works, proceed and clear the cache in the one that you're currently using.

 

Here’s how to go incognito or use a private browser:

  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

Here's more information on on how to clear cache and cookies to fix issues when using QuickBooks Online

 

Also, here's a guide on how to find, review, and edit transactions in account registers.

 

Let me know if you need anything else. Have a great rest of the day!

MarkM52
Level 1

Sales/Vendors. Looking at "All Transactions' filter. It seems to show only payments, instead of "All Transactions." Anyone else experiencing this?

Hi -  It should - but does not. Which is why I am posting.

 

I am not using a browser, rather I am using the desk top app.  Clearing the cache has absolutely no effect on this bug, nor does using a private browser window, which pretty much defeats the entire purpose of having the desktop app.

 

Reviewing the account register is irrelevant to this issue.

MaryJoyD
QuickBooks Team

Sales/Vendors. Looking at "All Transactions' filter. It seems to show only payments, instead of "All Transactions." Anyone else experiencing this?

Thank you for clearing that out, @MarkM52.

 

You can try resetting your app's data to isolate your concern. 

 

Here' how:

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.

Wait for the process to complete, and then close the app. Then, be sure to right-click the app and Run as Administrator when re-opening.

 

However, if the same issue persists, I suggest contacting our QuickBooks Customer Care so we can further check on the root cause of this unexpected behavior.

 

Stay in touch if you have other concerns by leaving a comment below. I'm always glad to help in any way I can.​ Have a great rest of the day. 

MarkM52
Level 1

Sales/Vendors. Looking at "All Transactions' filter. It seems to show only payments, instead of "All Transactions." Anyone else experiencing this?

Already have done both.  In fact I did a complete reinstall.

 

RCV
QuickBooks Team
QuickBooks Team

Sales/Vendors. Looking at "All Transactions' filter. It seems to show only payments, instead of "All Transactions." Anyone else experiencing this?

Thanks for coming back. I understand how frustrating it is going through multiple troubleshooting steps and not having any of them work can be a real pain, MarkM52.

 

I appreciate you performing the troubleshooting solutions provided by my colleague. Resetting, uninstalling, and installing your QuickBooks app are the troubleshooting steps recommended to solve any data issues. See QuickBooks App for Windows and Mac: General support article for more details.

 

In this case, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

 

Here's how to reach them:

 

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

In the meantime, just access your QuickBooks Online (QBO) on the web. The QuickBooks app is always in sync with QBO web version.

 

For more details about this one, check out the Using the QuickBooks Online app and web version article. 

 

Visit our QBO Helpful Articles page for more insights about running your business in your account.

 

Feel free to go back to this thread if you need anything else in QBO. I'll be here to answer them and assist you further. Have a great day ahead. 

MarkM52
Level 1

Sales/Vendors. Looking at "All Transactions' filter. It seems to show only payments, instead of "All Transactions." Anyone else experiencing this?

The web interface does EXACTLY the same thing - which is why I think it's  bug and not user error.

Thanks

 

JamesDuanT
Moderator

Sales/Vendors. Looking at "All Transactions' filter. It seems to show only payments, instead of "All Transactions." Anyone else experiencing this?

Thanks for getting back to us, MarkM52.

 

I'd recommend contacting our Customer Care Team about this. They can further review what is happening and provide additional troubleshooting steps to get this working. You can follow the steps provided RCV.

 

Let us know if you need anything else.

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