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Level 2

Santander - QB Bank Feed Connection to download transactions won't recognize login.

While Santander recognizes my password entry,  Quickbooks does not recognize it for the connection to download transactions.  I have logged into the bank separately and then tried it, still not luck. I have tried typing all entries by hand. But still no luck.  I have called Santander and they claim this is a QB problem.

Solved
Best answer 11-15-2018

Best Answers
Highlighted
Moderator

Santander - QB Bank Feed Connection to download transactions won't recognize login.

Thanks for logging in to your bank's website, NikiPatt.

 

I have some details to share about the Santander Online Banking in QuickBooks Online (QBO).

 

Some of the QBO users are also having issues with downloading bank transactions for Santander. Our engineers are currently working on finding the cause, so they can implement a fix.

 

In the meantime, you can manually upload your bank transactions using Web Connect files.

 

Here's how:

  1. Select Banking on the left pane.
  2. Choose Banking at the top, then click File Upload.
  3. Click Browse and choose the file you saved in Step 1.
  4. Click Next.
  5. From the QuickBooks account drop-down, select the account you want to upload the bank data and click Next.
  6. If you're uploading a CSV file, you're prompted to select columns from the CSV file that match QBO banking fields.
  7. Click Next when you're done.
  8. Select Let's go or Finish.

We'll need to put you on a notification list. This way, we'll be able to communicate with you when a fix is available.

 

You can contact us using the information on this link: Get help with QuickBooks Online.

 

Thank you for your patience while we're working to resolve this. Please feel free to let me know if you have other questions about QuickBooks Online. Have a good one.

View solution in original post

5 Comments
Highlighted
Moderator

Santander - QB Bank Feed Connection to download transactions won't recognize login.

Thanks for logging in to your bank's website, NikiPatt.

 

I have some details to share about the Santander Online Banking in QuickBooks Online (QBO).

 

Some of the QBO users are also having issues with downloading bank transactions for Santander. Our engineers are currently working on finding the cause, so they can implement a fix.

 

In the meantime, you can manually upload your bank transactions using Web Connect files.

 

Here's how:

  1. Select Banking on the left pane.
  2. Choose Banking at the top, then click File Upload.
  3. Click Browse and choose the file you saved in Step 1.
  4. Click Next.
  5. From the QuickBooks account drop-down, select the account you want to upload the bank data and click Next.
  6. If you're uploading a CSV file, you're prompted to select columns from the CSV file that match QBO banking fields.
  7. Click Next when you're done.
  8. Select Let's go or Finish.

We'll need to put you on a notification list. This way, we'll be able to communicate with you when a fix is available.

 

You can contact us using the information on this link: Get help with QuickBooks Online.

 

Thank you for your patience while we're working to resolve this. Please feel free to let me know if you have other questions about QuickBooks Online. Have a good one.

View solution in original post

Highlighted
Level 2

Santander - QB Bank Feed Connection to download transactions won't recognize login.

Login connection was repaired today.  Thank you -- and good to see the backup solution if it's necessary in the future. 

Highlighted
Moderator

Santander - QB Bank Feed Connection to download transactions won't recognize login.

It's my pleasure to help, NikiPatt.

 

Please stay in touch, and come back to the Community if you have any questions or concerns in the future. I'm always happy to assist you.​

Highlighted
Level 1

Santander - QB Bank Feed Connection to download transactions won't recognize login.

Hi. I’m having exactly the same problem. Santander is happy with my Log In details, however quickbooks is not. 
Please Help

Tom

Highlighted
QuickBooks Team

Santander - QB Bank Feed Connection to download transactions won't recognize login.

Hi there, @TreeMaster.

 

Currently, there's an ongoing investigation where some users are unable to log in to their Santander bank through QuickBooks Online (QBO), QuickBooks Self-Employed (QBSE). Rest assured our engineering team is already working for a fix.

 

In the meantime, you can refer to the steps provided by my colleague above as a workaround.

 

Also, I suggest reaching out to our support team. This way, you'll be include in the lists of affected users. Once any updates are available, you'll be notified via email. Here's how to contact them.

 

In your QBO/QBSE account:

  1. Click the (?) Help icon.
  2. Select Contact us.

I'm also adding this helpful article that can help guide you in case want to reconcile your accounts: Reconcile Accounts in QuickBooks Online.

 

We appreciate your patience while we're currently working to fix this. Should you need further assistance, don't hesitate to leave a comment below. We're always here to help.

Need to get in touch?

Contact us