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74Alfa
Level 1

Scanned Receipts

We are a QB Online user and discovered yesterday that all of our scanned vendor receipts (100's of them, most of which are billable to a client/project) were gone. I spent almost 4 hours on the phone trying to figure this out and the ultimate resolution was to "re-scan them". I asked why they were gone and the answer I was given was that it was a "browser error" or "traffic issue". I asked if it was a traffic or browser issue why would the receipts that were in the "reviewed" section not show the ones from the past 4 months. The reply was "our terms of service state that we are not responsible for data loss"...

As it so happens, the audit log showed that "system administrator" made a change right when the receipts disappeared. I also went in to generate a new invoice and low-and-behold, a new invoicing update had been applied corresponding to the same time.

 

Is there no responsibility for maintaining our critical data??? Can I charge QB for the cost to re-scan the invoices and/or lost revenue because of missed allocations?

1 Comment 1
BigRedConsulting
Community Champion

Scanned Receipts

What a mess!

 

But isn't it cool that you get to do your accounting in a browser "online"?  Almost as cool as TV from outer space, right?

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