We are a QB Online user and discovered yesterday that all of our scanned vendor receipts (100's of them, most of which are billable to a client/project) were gone. I spent almost 4 hours on the phone trying to figure this out and the ultimate resolution was to "re-scan them". I asked why they were gone and the answer I was given was that it was a "browser error" or "traffic issue". I asked if it was a traffic or browser issue why would the receipts that were in the "reviewed" section not show the ones from the past 4 months. The reply was "our terms of service state that we are not responsible for data loss"...
As it so happens, the audit log showed that "system administrator" made a change right when the receipts disappeared. I also went in to generate a new invoice and low-and-behold, a new invoicing update had been applied corresponding to the same time.
Is there no responsibility for maintaining our critical data??? Can I charge QB for the cost to re-scan the invoices and/or lost revenue because of missed allocations?