Strange error when categorizing transactions

@userespiryakova  Well, it wouldn't be the first QB error, and I doubt it'll be the last.

In any case, it may help if you say which QB version you are working with, and whether anything is actually happening aside from a message instantly disappearing.

Hey Espirya,

Thanks for reaching out about the trouble you're having categorizing transactions in QuickBooks Online. That sounds frustrating! I'm here to help get this sorted out.

To help me pinpoint the issue, could you tell me a little more about what's going on?

• What version of QuickBooks Online are you using? (e.g., Simple Start, Essentials, Plus)
• Can you capture what the error message says? (A screenshot or typing out the exact wording would be super helpful!)
• Can you confirm that the transactions are not getting categorized at all? (Just want to make sure I understand correctly.)

In the meantime, a quick thing to try is using a private browser window. This can help us rule out any website hiccups. You can open a private window using these shortcuts:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

Once you're in a private window, log into QuickBooks and see if the error still pops up. If it goes away, clearing your browser's cache might do the trick! Here's a link with instructions on how to do that: https://quickbooks.intuit.com/learn-support/en-us/help-article/data-systems/clear-cache-cookies-fix-....

If that doesn't help, or if you have any more info about the error, just let me know! I'm here to help you get back on track.

Screenshot of the error in the attachment

Screenshot of the error in the attachment

I know that you're experiencing some unexpected error while categorizing transactions, userespiryakova. I'm here to guide you in identifying the most efficient solutions to resolve this issue quickly.

We received similar reports about the inability to categorize bank transactions. To help with the investigation of this issue, I recommend contacting our QuickBooks Online customer care team. Here's how:

1. Sign in to your QuickBooks Online account.

2. Select the (?) Help menu.

3. Choose the Assistant tab to get help from the QB Assistant or click the search tab to enter your question and find Help articles.

I'm adding this reference as a guide on how to balance your books in QuickBooks Online: Reconcile an account in QuickBooks Online.

If you need additional assistance with any errors you're facing, I'm just a message away. Feel free to respond below. Wishing you a great day!

Thank you, today everything works as before.

Thank you for your reply in this thread, @userespiryakova.

I'm glad one of our colleagues has provided you with the information you needed to address your questions about QuickBooks Online (QBO). I highly encourage you to check out the Community space if you require assistance with specific tasks within the program.

Moreover, I'm providing these articles to help you reconcile an account and keep track of the transactions inside QBO:

• Reconcile an account in QuickBooks Online
• Run a report in QuickBooks Online

Take care, and have a good one.