cancel
Showing results for 
Search instead for 
Did you mean: 
SouthernProductFinishing
Level 1

The account balance screen on home does not match what is showing in that accounts register.

qb1.png qb2.png Our account balance isn't matching from the home screen and the register for Operating account. 

1 Comment
Ashley H
QuickBooks Team

The account balance screen on home does not match what is showing in that accounts register.

Thanks for reaching out to the Community, @SouthernProductFinishing.

 

Let's run a Verify and Rebuild on your Data in QuickBooks Desktop to troubleshoot the data. If you have Assisted Payroll, then I recommend reaching out to our Payroll Support. On the other hand, I've provided the steps below on how to do this with ease:

 

Verify the Data:

  1. Go to Window in the top menu, then select Close All.
  2. Click on File in the top menu, then choose Utilities then Verify Data.

Rebuild the Data:

  1. Go to File in the top menu, then select Utilities then Rebuild Data.
  2. You'll receive a warning message to backup your company file, press OK.
  3. The Rebuild Data utility will start as soon as the backup is finished.
  4. Hit OK when you get the message "Rebuild has completed."

After completing these steps, let's finish this process by checking the remaining data. You can do this by going to File in the top menu, then selecting Utilities Verify Data. Here's a Community Article that provides more information about this process: Verify and Rebuild Data in QuickBooks Desktop.

 

Once completed, take a look at the account balances again. Let me know if this does the trick. I'll be here if you need further assistance.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us