The reconciliation box (that includes ending balance) is freezing up and won’t let me continue. I’m using the Mac version. I am unable to close the program. Any help would be appreciated!
Solved! Go to Solution.
Hi there, Stacy.
I understand the importance of reconciling your accounts seamlessly. No worries, I've got a couple of steps that you can follow to fix your freezing reconciliation window.
Since you can't close the program on your device, you can end the task in the Task Manager. You can click Command + Option + Esc on your keyboard, then select QuickBooks Desktop to force quit the program.
Once it's closed, you can reopen the program, and then verify your data for errors or data damage. Before doing so, make sure to update your program to the latest version to incorporate all the software improvements and fix bugs. Then, you can follow the steps below to access the verify tool:
Once the files are verified, you can rebuild them to fix the errors or data damages found. Here's how:
I'll attach here an article for more detailed steps: Troubleshoot Crash Catcher.
Additionally, if you encounter issues with your bank transactions while reconciling, you can do a special reconciliation to save time and locate the cause of the discrepancy.
You can hit the reply button below if you have other questions about fixing crashes in QuickBooks for Mac. Our team will be here 24/7 to assist and help you. Have a great day ahead!
Hi there, Stacy.
I understand the importance of reconciling your accounts seamlessly. No worries, I've got a couple of steps that you can follow to fix your freezing reconciliation window.
Since you can't close the program on your device, you can end the task in the Task Manager. You can click Command + Option + Esc on your keyboard, then select QuickBooks Desktop to force quit the program.
Once it's closed, you can reopen the program, and then verify your data for errors or data damage. Before doing so, make sure to update your program to the latest version to incorporate all the software improvements and fix bugs. Then, you can follow the steps below to access the verify tool:
Once the files are verified, you can rebuild them to fix the errors or data damages found. Here's how:
I'll attach here an article for more detailed steps: Troubleshoot Crash Catcher.
Additionally, if you encounter issues with your bank transactions while reconciling, you can do a special reconciliation to save time and locate the cause of the discrepancy.
You can hit the reply button below if you have other questions about fixing crashes in QuickBooks for Mac. Our team will be here 24/7 to assist and help you. Have a great day ahead!
I went thru all the steps and it worked! Thanks so much!
Thanks so much!
Hello there, @Stacygreen.
I'm glad my colleague's steps to fix your freezing bank reconcilation window worked.
Know you're always welcome to post your concerns here in the Community.
Have a great day.
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