I understand that you're experiencing an issue with the Deposit to field missing in the Receive Payments window, behmerwald. Let's work together to resolve this issue so you can get back to managing your finances smoothly.
Before doing so, can you share a screenshot of your view? We just want to make sure we're giving you the right steps and information to sort this out.
In the meantime, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once logged in, try to receive payment. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.
I've added this article to learn more about how to record partial or multiple payments in QBO: Record invoice payments.
Furthermore, check this out in case you want to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'll be here if you've got additional queries about receiving payments. I'm always here to help. Take care.
