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pippindocllc-gma
Level 1

The "for review" tab says I have 2 transactions to review, but when I click on that tab, nothing shows in the list. Where are these "ghost" transactions hiding?

I have it set for all dates and all transactions, but the listing shows no transactions in need of review. So, what could be some reasons why it also says "For review (2)"?
2 Comments 2
Angelyn_T
QuickBooks Team

The "for review" tab says I have 2 transactions to review, but when I click on that tab, nothing shows in the list. Where are these "ghost" transactions hiding?

Hi there, @pippindocllc-gma.

 

Sometimes the system takes time to load your data which can be a reason why your transactions aren't showing up under the For review section. For now, you can wait for a few minutes to see the entries. Or, close, then open QuickBooks Online (QBO) again to refresh the page.

 

If you're getting the same result, you can access your account through a private window to narrow down the result as stock cache on the regular browser can also affect this behavior.

 

You can use either of these keyboard shortcuts to save you time:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If you're able to see the entries, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

 

Once the two transactions are available, you're now ready to review and categorize them. Here's how: Categorize and match online bank transactions in QuickBooks Online.

 

If you have any other follow-up questions about your review entries, let me know by adding a comment below. I'm always here to help. Keep safe!

pippindocllc-gma
Level 1

The "for review" tab says I have 2 transactions to review, but when I click on that tab, nothing shows in the list. Where are these "ghost" transactions hiding?

Thank you. Very helpful. I will give it some time. I did try emptying my cache and that didn't help

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