The new banking page design is TERRIBLE. It does not show separately bank balance and QB balance anymore. Bring old design back!!!!!!!!!!!!!!!!

Hello there, @mortonmill, 

We have improved the features on the Banking page. Thus, we're unable to bring the old design back.

I understand the significance of having this feature for your business. Please know I hear your sentiments, so I'll make sure to take note of this.

For your second concern, these are the possible factors why the Banking tab doesn't display bank and QB balances separately: 

• You may be viewing the program in Business view. 
• The browser is full of frequently accessed page resources. 
  

First, be sure you've switched to the Accountant view from the Business view to help fix this. Just go to the Gear (⚙) icon at the upper right to change the settings. 

Here's a sample screenshot of the comparison between the two views on the Banking page: 

If the same thing happens, I'd suggest logging into your QuickBooks Online (QBO) account via an incognito window. It doesn't store data in the cache, so it's a great way to isolate browser-related issues. Here are the keyboard shortcuts: 

• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

From there, go back to the Banking page to see if the bank and QB balances are showing up separately (view the screenshot below). If yes, let's clear your browser's cache to have a clean slate, so it'll function efficiently. If not, use other supported web engines to get the best and most secure experience with the program. 

For the time being, I recommend visiting our QBO Blog to learn more about our product enhancements. 

Lastly, I'd suggest reading the topics in this link to get further help with bank feeds and reconciling accounts: Help Articles.

Don't hesitate to leave a comment below if you need further assistance. I'll gladly help. Keep safe always. 

I have this issue with one QBO account and not the other.  I am in accountant view on both accounts. The tiles are not available on one account and I have to click on a down arrow to see the bank accounts on the other.  This is a horrific layout.  What is the solution?  I called QuickBooks and was told the page could not be changed or customized.  Please help!!

Thank you for your prompt response, @pbb2.

It sounds like you've been through an ordeal. I would also feel less amused if a certain function doesn't work as expected. No worries, I'll be here to assist you with this matter.

Currently, the option you mentioned is unavailable. If you want to add this feature to the program, I suggest sending your valuable feedback to our product developers. By doing so, you can help us improve our services and make your experience with QuickBooks Online even better. To submit your request, follow the steps below:

1. Go to the Gear icon.
2. Under the Profile column, select Feedback.
3. Enter your feedback or suggestions.
4. Click Next.
5. Choose Feedback for the category.
6. Click Send.

Rest assured that our developers will review and consider your feedback depending on the requests received. You can also visit our Customer Feedback page to track the status of your product request and get the latest updates from our developers.

Additionally, you can contact our customer support team if you wish to have this investigated further.

Furthermore, you can check this article on how to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

You can comment below if you have further questions about banking page design and we'll respond to you as soon as possible.