There are no new transactions available. Please check again tomorrow.

Thanks for the response GarynGay.  My bank recently made web connect available and this is my first time utilizing it.  It looks like there is no problem downloading the last 3 months, but beyond that (which is where I need to go) it won't allow me to download.

I obtained the .qbo files via downloading the .pdf files and using a converter.  This is how I've had to do it in the past and it's worked.  Now when I double click on the .qbo file a pop-up says "Quickbooks has recieved new transaction data.  Please indicate whether you want to import this data now or save the file for import later." (As it has in the past)  I select the option to "Import new transactions now" and it then gives me the pop-up "There are no new transactions available.  Please check again tomorrow."

I forgot to mention that I just upgraded to the Desktop Pro 2019 version of QB. All my attempts at importing data to QB just takes me to the " There are no new transactions..." pop-up I had mentioned.

I appreciate your help on this.

Dave

Hi Dave,

I know the others are helping you with the import issue, but can I ask a slightly different question...

You said you had to "roll back my reconciliation" so to me that means you have all the info already in your account.  Is that not accurate?  Not sure why you'd need to go back in time with the Bank Feed or downloaded filed from the bank if you already have the info in QBs?

Online banking helps you match what payments have cleared and catch any charges that hit your account you forgot to enter or were not expecting (or missed charges w/ your Credit Card).  But it does not reconcile your account for you.  I'd suggest using the statements to make sure you're  reconciled with the bank.  And I doubt it is as common if you download the files, but keep in mind that QBs does sometimes miss items when syncing with the bank.  Going forward, the Bank Feed will help you make sure you haven't missed any Credit Card entries and see when your banking items have cleared (it's great if you get ACH deposits).

Dave, I have to ask, what version and year desktop did you upgrade from and why did your existing transactions not carry forward in your existing company file? 

FYI, the .QBO file (banking download for import to QB) only will include up to previous 90 days from date of download. You cannot get more than 90 days in a QBO. THta is why you have to pull the historical data through a CSV or EXCEL.  It appears you have done this in the past. From your banking institution you would download just the date range of transactions you need and then import as needed.

On an aside - if any prior reconciliation is complete and correct and in balance then that indicates that ALL of your transactions are already "in" quickbooks, properly cleared and in NO need of additional download/import. In fact if you did import historical data for a reconciled time period and added them from review you would double up income and/or expense

Thanks for the help BRC, I tried your suggestion but was asked to set up a new account compatible with bank feeds.   There were a few other inputs, so I'll try to clarify on the last comment.

I apologize for the confusion guys, I'm new to using this board.  I'm also far from being an expert with QB.  My business is very part time and requires relatively few inputs. 

To attempt to clarify a bit, I actually hadn't reconciled for about 6 months (like I said, very seasonal small business) so that puts me outside the 90 day window.  While I was neglecting my reconciliation duties, my bank implemented online banking (they previously didn't have it) and I also updated from QB Desktop Pro 2016  to Desktop Pro 2019 to maintain compatibility with Payroll.  I assume the option to use the old method of manually importing my converted .qbo files may have gone out the window with these changes.  That being said, I'm just going to bite the bullet and have my CPA guide me through this (so much for saving money there... :b). 

I appreciate all you guys' help in this.  If I had more time, I'd be able to slowly work my way through this, but the year end is quickly approaching... Again, I apologize for the confusion.

Hello there, @Dave F.

I understand you are having issues with your connected bank account and not receiving automatic updates on your transactions. I'd like an opportunity to help you ensure your transactions are downloaded to your QuickBooks Desktop account.

In addition to the steps my colleagues have provided above, here's how to download web connect files via QuickBooks:

1. Open your company file.
2. Go to Files.
3. Select Utilities.
4. Choose Import.
5. Click Web Connect Files.
6. Choose the QBO files you've saved.
7. Click Open.
8. Choose either of the two:
   • Use an existing QuickBooks account if the account you are importing the transactions into is already set up in QuickBooks.
   • Create a new QuickBooks account if the account you are importing the transactions into is not yet in QuickBooks. Type a name.
9. Click Continue.
10. Select Ok.

Once the download is complete, you can review your transactions via the Bank Feeds Center.

For additional insights, you may refer to these articles:

• Import and export various list and transaction types
• Get started with Bank Feeds for QuickBooks Desktop

If you're having difficulty downloading your .qbo file on your end, I’d recommend contacting our Technical Support Team. A specialist will be able to access your account in a secured environment and further assist you via remote access session.

Here's how to contact us:

1. Visit: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks Version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

Please feel free to let me know how it goes on your end. I’ll be here anytime you need my assistance in manually updating your bank transactions.