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Angiksmith
Level 1

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

 
19 Comments 19
JamesDuanT
Moderator

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Hello Angiksmith,

 

Recently, we've received reports regarding the Fifth Third Bank having issues connecting to QuickBooks Online. Our engineers are already working with your bank's support to fix this issue. I'd recommend adding your profile to the list of affected users to receive email updates. You can contact our QuickBooks Customer Care Team to do this. They can also provide workarounds to get Online Banking working.

 

We'd appreciate your patience as we work for a fix.

 

Angiksmith
Level 1

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

My transactions have always imported automatically when I "update" my accounts online.  This started about a week ago.  I have been able to manually import transactions from my bank by exporting them from the banking website and then matching them.  I tried to "update" my login information and it shows that it has connected, just nothing is imported at that time.

JamesDuanT
Moderator

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Thanks for the additional information, Angiksmith.

 

I'd recommend speaking with our QuickBook Customer Care Team about this. They'll be able to pull up your account and provide further troubleshooting steps suggested by our engineers working on this.

 

We'll be around if you need anything else.

rueldg
Level 2

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Fifth Third bank bank connection has stop working starting last November 9 2018. I have checked the login credentials and retry to login but transaction imports still does not sync to QBO. 

Tom K
Level 2

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Same here. I called service line and they are aware of the problem. They supposed to add us to the list but never received the email with the confirmation.

It is very disappointing as I choose this software for this particular feature that doesn't work.

If it's not fixed soon I will look for other alternative software.

Thanks. Tom

Ben123
Level 1

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Has this been resolved yet ?

acas
Level 1

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Sat 11/17 I'm still having this issue, has it been resolved for anyone else? I'm about 10 days behind in me QBO because of this 5/3 connectivity issue!

acctcontroller
Level 1

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Nope, going on the same 10+days. I keep getting told Engineers are "working on it"

pentops
Level 2

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Same here problem since Nov 9th , phoned QB they just put me in a holding 'we are working on it' response. It all started after the Fifth Third aborted payments and transfer software update . Getting seriously worried and behind now. No error messages is a pretty serious fault. Tried contacting Commercial Fifth Third who don't know anything about it or who to put me in touch with . Disconnecting and reconnecting Bank account doesn't work.

acas
Level 1

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

i called both QB and 5/3 - Both parties are aware of it and was told its being worked on, i myself am getting seriously behind as i reconcile my books daily. Aggravating for sure! hope its fixed soon falling too far behind...

coreygonzalez
Level 1

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Same issue. Transactions for 5/3 stopped working Nov 9th. Today Not 19th still nothing, no error messages, tried changing bank password and logging inane still nothing. Update does not pull in transactions. 10 days now and support doesn't;t have any solutions.

KhimG
QuickBooks Team

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Hello everyone,


I appreciate you all letting us know about the steps you’ve taken in order to get your bank feeds up and running. I’d like to share some information about the status of the investigation.


We recently received a report from our product team that this is still under investigation. Our Online banking team is working with your bank to resolve this issue as early as possible. 


As much as we’d like to provide you a workaround so you can update your bank transactions, using our WebConnect feature isn’t recommended since it’ll most likely cause duplicates after the missing transactions are downloaded.


In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team. This way, we'll be able to notify you of any updates once received.


You can call them on the phone number on this article: https://community.intuit.com/articles/1145770.


We hope to have an update on this status for you soon. We thank you for your patience. 


Let me know if there’s anything else you need. I’ll be around to help. Wishing you the best!

pentops
Level 2

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

It all updated today ! Thank you for all you work and help !

Rocketmanshop
Level 1

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Once again Fifth Third Bank is down no ETA for repair yet but they are aware of it maybe time to get a different bank this is happening too often looking into it all post back if I find a better Bank

sfvaughan
Level 4

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

In November of 2018 you said that you were aware of the issue and engineers were working to fix. It is November of 2020 and I am (still) having the same exact issue. Have your engineers made any progress on this issue in the last two years?
MichelleBh
Moderator

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Thanks for joining this thread, @sfvaughan.

 

I've checked the said investigation, and it has already been closed and resolved. You should be able to see the imported transactions in QuickBooks Online. 

 

In the meantime, I'd suggest doing troubleshooting steps to confine the difficulty. Seldom, a browser full of cache and temp files can cause unexpected behaviors. With this, let's log in to your QBO account via incognito to isolate the problem. 

 

Here are the shortcut keys: 

 

  • Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)
  • Ctrl + Shift + P (Microsoft Edge)

 

Once you've logged in, re-check the transactions if it's already functioning well. If that works, please clear the cache of your regular browser. Using other supported browsers is a great alternative too. 

 

If the concern continues, I'd advise interacting with our Customer Care Team. They have the tools to re-investigate the source of the problem and communicate with the Fifth Third bank.

 

Here's how: 

 

  1. Go to the Help menu, then choose Contact Us
  2. Type your concern in the box, then hit Let's talk
  3. Choose either Get a call or Start a chat

 

      4. Complete the obliged information, then submit the request. 

 

To ensure we address your concern immediately, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays. 

 

I've attached an article about fixing different errors in operating banking just in case and other relevant topics. 

 

 

Please let me know how the call goes and if you have other queries. I'm always here on your back, ready to answer. Keep safe!

pentops
Level 2

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

I have the same problem again yesterday and today QB updates but Fifth Third Transactions for last couple of days are not imported. I have tried the incognito method and cleared cache and cookies. Seems its an issue that QB will not yet take responsibility for 

JamesDuanT
Moderator

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

We appreciate you for trying the troubleshooting steps provided in this thread, pentops.

 

Did you encounter a specific error message or code while you're in the Banking page? Have you tried contacting your bank's support to see if they have an ongoing website maintenance? Additional details about this would be much appreciated.

 

I'd recommend contacting the Fifth Third Bank's support to see if they have an ongoing website maintenance which is cause the issues in the Banking page. Once they're done with the website maintenance, we can go back to the Banking page and update the page manually: Download the most recent bank and credit card transactions in QuickBooks Online.

 

If you get a specific bank error code or message, you can go to Step 3 in this article and select the link for the error: What to do if you see a bank error or can't download transactions.

 

If the same thing happens, you can contact our Customer Care Team about this matter. They can review your account and provide additional information of what is happening. You can reach them using this link: QuickBooks Online Support.

 

We'll be right here if you need additional assistance in managing your bank transactions.

Tom K
Level 2

Transactions from 5/3 Bank are not being imported. It is connecting, and showing no errors

Hello

Same exact problem from 2 years ago.

Updating bank transactions from Fifth Third showing no errors however no transactions are being imported. It shows ALL CAUGHT UP.

Will reach out to the bank tomorrow.

Frustrating.

Tom K

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