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ssalo
Level 2

Transactions not appearing in record deposits window

I am using QB Premier Non-Profit 2020 desktop. Due to a series of crises I have several months of transactions to record as deposits in QB (they are in the bank, just not recorded as deposits). When I open the record deposits window, none of them are displayed. In the undeposited funds window they are shown with checkmarks, but I can find no evidence that any QB deposit was made from them. The figure shown beside the record deposits icon on the home page is 99+. What can I do to display the transactions so I can deposit them?

Solved
Best answer September 19, 2021

Best Answers
ChristieAnn
QuickBooks Team

Transactions not appearing in record deposits window

 

Hi there, ssalo.

 

Thank you for visiting again the QuickBooks Community. I'll be sharing details on how depositing your transaction works. Then, to ensure that all entries will show in the Deposit screen.

 

When you process invoice payments, this goes to the Undeposited funds. It holds the amount until you deposit them at your real-life bank. They may be assigned to a specific account, that's why they're not showing in the deposit window. To isolate this, you can go to the Register page so you're able to find the transactions and double-click it. That way, you can change the Deposit to from a bank to Undeposited funds if necessary so those entries will show in the deposits window.

 

Here's how:

 

  1. Go to the Lists menu at the top and select Chart of Accounts.
  2. Choose the bank and right-click on the account that you want to view.
  3. Select Use Register.
  4. Find the transactions and click them to expand the page. 
  5. Change the Deposit to UF if needed.
  6. Click Save & Close.

 

 

Once done, you can now go to the Deposit screen to verify if all transactions already appear from there.

 

Additionally, if you want the payment or entries automatically post in the Undeposited funds, you can set your Preferences. This allows you to make the feature as default in the system. Please follow the steps below.

 

  1. Go to the Edit menu at the top.
  2. Choose Preferences.
  3. Select Payments from the list. Then, go to the Company Preferences tab.
  4. Select and check the Use Undeposited Funds as a default deposit to account checkbox.
  5. Click OK.

 

Lastly, refer to this article to view different information on how bank deposits work with the Undeposited Funds account in QuickBooks: Record and make bank deposits in QuickBooks Desktop.

 

If you need further assistance while working on your deposit transactions in QuickBooks, click the Reply button and post a comment. I’ll be right here to help and make sure you’re taken care of. Have a good one.

View solution in original post

5 Comments 5
ChristieAnn
QuickBooks Team

Transactions not appearing in record deposits window

 

Hi there, ssalo.

 

Thank you for visiting again the QuickBooks Community. I'll be sharing details on how depositing your transaction works. Then, to ensure that all entries will show in the Deposit screen.

 

When you process invoice payments, this goes to the Undeposited funds. It holds the amount until you deposit them at your real-life bank. They may be assigned to a specific account, that's why they're not showing in the deposit window. To isolate this, you can go to the Register page so you're able to find the transactions and double-click it. That way, you can change the Deposit to from a bank to Undeposited funds if necessary so those entries will show in the deposits window.

 

Here's how:

 

  1. Go to the Lists menu at the top and select Chart of Accounts.
  2. Choose the bank and right-click on the account that you want to view.
  3. Select Use Register.
  4. Find the transactions and click them to expand the page. 
  5. Change the Deposit to UF if needed.
  6. Click Save & Close.

 

 

Once done, you can now go to the Deposit screen to verify if all transactions already appear from there.

 

Additionally, if you want the payment or entries automatically post in the Undeposited funds, you can set your Preferences. This allows you to make the feature as default in the system. Please follow the steps below.

 

  1. Go to the Edit menu at the top.
  2. Choose Preferences.
  3. Select Payments from the list. Then, go to the Company Preferences tab.
  4. Select and check the Use Undeposited Funds as a default deposit to account checkbox.
  5. Click OK.

 

Lastly, refer to this article to view different information on how bank deposits work with the Undeposited Funds account in QuickBooks: Record and make bank deposits in QuickBooks Desktop.

 

If you need further assistance while working on your deposit transactions in QuickBooks, click the Reply button and post a comment. I’ll be right here to help and make sure you’re taken care of. Have a good one.

ssalo
Level 2

Transactions not appearing in record deposits window

Thank you. I actually resolve this myself, but could not find my way back to the original question.

 

 

MonicaM3
Moderator

Transactions not appearing in record deposits window

Great news @ssalo!

 

If you have a minute, would you mind sharing your resolution with the Community? Your input is what makes the QuickBooks Community such a terrific resource for future folks that may come across the same situation.

 

We appreciate you!

Steadygirl
Level 2

Transactions not appearing in record deposits window

Hoping you can please help me.

 

When we got Quickbooks online in March of 2022, I received payments right into our checking account one at a time. Then I wrote up a manual deposit slip and deposited them in the bank.

 

How do I now add these already entered payments so that they match the deposit slips that I already have?

I don't want to duplicate the payments by entering them again. 

 

So mostly it's how do I take multiple received payments and move them so I can match deposit slips I brought to the bank to the deposits and see it all in QBO?

JoesemM
Moderator

Transactions not appearing in record deposits window

Hi there, @Steadygirl.

 

You can exclude those transactions in the For Review tab since you already created a manual deposit slip. This way, it will not duplicate your payments in QuickBooks.

 

Here's how :

 

  1. In the Banking window, select the For Review tab.
  2. Check the boxes for the payment transactions to be removed.
  3. Select Exclude.

 

The transaction moves to the Excluded tab of the Banking page, and it doesn’t appear in any account registers or financial reports. For more details, see this article: Exclude a bank transaction you downloaded into QuickBooks Online.

 

Moving forward, you don't have to create a manual deposit slip since you import those bank transactions. You can match those deposits in the For Review tab and categorize them to the right accounts. See this article for reference on how to categorize your transactions: Categorize and match online bank transactions in QuickBooks Online

 

You may also read this reference that'll guide you anytime in making sure the amounts of transactions in QuickBooks match your real-life bank and credit card statements: The Reconcile Workflow in QuickBooks.

 

Drop me a comment below if you have any other questions. I'll be happy to help you some more. Take good care!

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