Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I made an online transfer from my bank account to AmEx and its showing up in QB as a deposit to my bank account instead of a withdrawal. If I look at my AmEx account online, it shows up as a payment. I can't seem to fix it in QB so not only is it not showing the money coming out of my bank account, it's showing $2000 extra, so a $4000 error.
Solved! Go to Solution.
Thanks for reaching out, @BevCapeCod.
Did you add or match these transactions from your bank feeds? I'd suggest checking your bank account if your bank declined your transfer at the first attempt. You may have added the reversal transaction instead of the correct one.
As a workaround, you can exclude this transaction from your bank feeds. Then, find and add the correct entry. To reverse the deposit added or matched from the bank feeds, you can undo them from the Categorized tab. I'll guide you how.
The screenshot below shows you the last three steps.
Once done, the transaction will go back to the For Review tab. From there, you can select the transaction and click the Exclude button to remove it from the list.
Then, locate and add the correct withdrawal transaction. However, if you're unable to find it in the bank feeds, I'd suggest excluding both transactions from your bank and AmEx account. Then, create a transfer in QuickBooks manually.
For more information about transferring funds, here's a great resource that you can visit:
Get back to me here if you have further questions. I'd be more than happy to answer it for you. Have a nice day.
Thanks for reaching out, @BevCapeCod.
Did you add or match these transactions from your bank feeds? I'd suggest checking your bank account if your bank declined your transfer at the first attempt. You may have added the reversal transaction instead of the correct one.
As a workaround, you can exclude this transaction from your bank feeds. Then, find and add the correct entry. To reverse the deposit added or matched from the bank feeds, you can undo them from the Categorized tab. I'll guide you how.
The screenshot below shows you the last three steps.
Once done, the transaction will go back to the For Review tab. From there, you can select the transaction and click the Exclude button to remove it from the list.
Then, locate and add the correct withdrawal transaction. However, if you're unable to find it in the bank feeds, I'd suggest excluding both transactions from your bank and AmEx account. Then, create a transfer in QuickBooks manually.
For more information about transferring funds, here's a great resource that you can visit:
Get back to me here if you have further questions. I'd be more than happy to answer it for you. Have a nice day.
I will follow your directions and manually fix it, but I'm still confused as to why a transfer from the bank account to the AmEx account would automatically show up as a deposit in the bank account. Both accounts are linked to QB Online. When QB went with automated features it was supposed to make things simpler.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here