Trying to reconcile first month of new cc acct. Msg: Show me around Why aren't some of these transactions marked as cleared? We select only the transactions that clea..

I'll be happy to help with reconciling your credit card account, veronica-alweiss.

When connecting a credit card account, we'll have to match all downloaded transactions from your banking. That way, those transaction will be added to your register and will be mark as cleared. For the detailed steps, you can check this article: Match and categorize bank transactions in QuickBooks Online.

In addition, it's not necessary to mark the transaction as cleared since you're in the process of reconciliation already. Just make sure that it's included on your credit card statement to avoid discrepancies.

You can read these guides to learn more how to reconcile your accounts in QuickBooks Online:

• Reconcile an account in QuickBooks Online

• Fix issues when you're reconciling accounts in QuickBooks Online

Please comment below if you have more questions. Have a great day!

Alex,

This didn't work. In addition I was on the phone for SEVEN HOURS STRAIGHT with THREE different customer care "Help" support team members at Quickbooks Online. Each one of them didn't know what they were doing and made whatever problem is going on with the software much much worse. Total nightmare and still is.

Good morning, @veronica-alweiss.

This isn't what we want you to experience. I'd like to ask a few questions to get a better understanding.

• Are you receiving error messages when you're reconciling?
• Are you wanting all of your transactions cleared before reconciling?
• Are you having the same issues with other accounts in your QuickBooks Online?

If you can leave me a Reply with these answers, even with screenshots of messages, I would be able to assist you better.

In the meantime, I'd like to give you a few key differences between a Cleared transaction and Reconciled transaction. QuickBooks transactions report may display a C, R, or nothing in the CLR column of the report, or the Register. C means cleared and R means reconciled. Here's the difference between the two:

• A cleared (C) transaction is one that you know has hit the bank or credit card but has not yet been officially reconciled in the standard QuickBooks reconciliation process. Transactions may be marked cleared in a few ways, including:
  • Manually marking the transaction cleared in the Register. Toggle between C, R, and neither by clicking in the cleared column of the Register (signified by a checkmark).
  • Importing a transaction via online banking. All transactions imported via online banking are automatically flagged as cleared since the transactions come straight from the bank, and therefore you know they have hit the bank.
  • Starting the reconciliation process and clicking the checkbox for a transaction, but leaving the reconciliation without finishing.
• A transaction is marked reconciled (R) after you have gone through the standard month-end reconciliation process. All cleared transactions become reconciled transactions when the reconciliation is completed. A transaction is marked reconciled in two ways:
  • Manually marking the transaction reconciled in the Register. I advise that you don't mark transactions as reconciled in the Register. Using the standard reconciliation process is almost always a better way to ensure that your bank records match your books.
  • Reconciling the transaction using the standard QuickBooks reconciliation process.

That's all for now. I'll keep an eye out for your response. Talk to you soon!