Trying to update Elan Financial Services credit card account in QBO. Nothing has changed and it was working fine a few days ago. Not updated for 5 days. What's the deal?

Let's work together to find out what might be causing the issue with your bank, Victor.

We can perform a manual update to refresh the connection between your bank and QuickBooks Online.

Here's how:

1. Sign into your QuickBooks Online account.
2. On the left panel click on Bookkeeping and then Transactions.
3. Select Bank Transactions and click Update.

If downloads seem slow or stuck, it’s possible that the issue lies with your bank. I recommend signing in to your bank’s website to check for any alerts or notifications for known issues. 

Check out the article for more info: What to do if you get a bank error or can't download transactions.

Additionally, you can set up bank rules to streamline your categorization process.

Please keep us updated by leaving a comment below if you encounter any specific errors after running the manual update. Have a great day!

I am getting the same issue.  Started 22-Sep

I want to express my gratitude for your participation in the discussion and for informing us in detail about the issue you're facing, along with providing a screenshot, @ialvarado. I understand that your time is valuable, and I apologize for any wasted efforts you may have put into resolving the problem. Let me provide you with some information and assist you in taking the necessary steps.

As per checking here, we've received similar reports and are now aware of an ongoing investigation regarding the error you are encountering with the Elan Financial Credit Card, not being available (105).  I understand that this may be disappointing, and I apologize for any inconvenience this has caused you. Rest assured that our dedicated Product Engineers are actively working to address this matter and find a resolution as quickly as possible. We appreciate your patience and understanding throughout this process. We are committed to providing you with a reliable and efficient QuickBooks Online experience.

In the meantime, the best course of action is to contact our Customer Care Support Team and inform them about your experience with the same issue. By doing so, you will be added to the list of affected users and receive priority in receiving email updates regarding the ongoing investigation.

Here's how:

1. Go to the Help icon and select Contact us in the Search tab.
2. From the What can we help you with field, enter your question.
3. Click on Continue.
4. Choose either Appointment, Callback, or Chat.

You can consider manually uploading your transactions as a workaround while there's still no documented fix.

Once transactions are in, you can follow the steps indicated in this additional article I have for you to review your transactions and put them to the right accounts: Categorize online bank transactions in QuickBooks Online.

If you have any further questions or concerns, please don't hesitate to leave a comment by hitting on the Reply button. We are here to assist you and will do our best to keep you updated on the progress of the investigation. Thank you for your understanding, and we sincerely apologize for any inconvenience caused. Keep safe.

You can use MT Online or one of the converter tools with a one time license (e.g csv2qbo @ $60) for the time being.

https://www.moneythumb.com/?ref=110

Precise same issue here. Last update was 10 days ago, 9/20/23.

Let's work together to rectify this error you've encountered so you can get back to using our platform seamlessly, MeganESQ.

I completely understand how frustrating this issue must be for you, especially after all the time and effort you've put into resolving it. After conducting a thorough review of the reported investigation numbers INV-93442 and INV-93470, I can confirm that they are still open. Please know that we take this matter very seriously and are fully committed to restoring the complete functionality of QBO as quickly as possible. Our top priority is ensuring you have access to all the essential features and tools necessary to run your business successfully. Rest assured that we are working around the clock to resolve this matter with the utmost urgency.

We recommend reaching out to our Customer Support team to have your account added to the list of affected users. This will ensure that you receive email updates on the case status and are notified once it has been resolved. To get in touch with us, you can either request a call or initiate a chat:

Important: Live support may be limited due to volume. Please note the hours of operation to ensure experts are available for assistance.

1. Click the Help icon.
2. Go to the Search tab, then click the Contact Us button.
3. Enter a brief description of your concern in the description box.
4. Proceed with Continue, then select your preferred way to connect: Chat with us or Have us call you.

In the meantime, you can manually upload transactions in QuickBooks Online. This lets you import transaction data from external sources into your QuickBooks account. This can be useful when you receive bank statements or transaction data in formats such as CSV or Excel files. By manually uploading these transactions, you can save time and ensure accurate and efficient record-keeping in your accounting system.

I highly recommend categorizing your transactions in QuickBooks. This will ensure that your financial records are always accurate and up-to-date. By organizing your transactions, you will have a much easier time keeping track of your income and expenses. Additionally, you can quickly generate reports that will provide you with invaluable insights, allowing you to make informed decisions about your business.

If you want to streamline your reconciliation process in QuickBooks, I found this helpful article that might interest you. It includes a breakdown of the reconciliation workflow and various guidelines: Learn the reconciliation workflow in QuickBooks. 

Please do not hesitate to reach out here in the Community with further questions or concerns. We appreciate your continued trust in our product, and we will keep you updated on any progress made in resolving this matter. Have a great day!

It is now Oct. 1.  The same issue has been occurring since Sept. 26.  I saw this: https://community.quicken.com/discussion/7940415/update-9-26-23-elan-financial-services-cc-502-fdp-1...

Hello there, @erjoverhi. I'm here to provide some updates regarding Elan Financial Services that are not downloading into QuickBooks Online (QBO).

Upon checking our database, the investigation is still an ongoing process. Rest assured, our Engineering Team is aware of this issue and is working diligently to resolve it.

We understand the frustration of not having this function as expected and the importance of getting this resolved as quickly as possible. Please know that we are working to identify the cause to provide a solution and will provide updates regarding the status of this issue via email. 

Though we're unable to provide exact dates for when this issue will be fixed, I encourage you to contact our Customer Care Team for instant updates about this concern and add you to our notification list. You may follow the steps shared by my colleague on how to reach them or click this link: QuickBooks Online Support Team.

Additionally, I'll be including these resources that will guide you in uploading your bank transactions manually, and how you can categorize them:

• Manually upload transactions into QuickBooks Online
• Categorize online bank transactions in QuickBooks Online

I appreciate your patience as we're working to get the transactions back to normal again. If you have additional questions, feel free to add a reply below. Keep safe.

Same issue here. Starting to get ridiculous.