Last post should have said:  "now" broken again...... opps.

27-October. Still broken.

-Scott

28-October... Still not working.

Last message iI got from Support was that there was going to be an update on the 25th. That did not happen.

-Scott

Hi netispguy. I’m eager to improve your QuickBooks experience. Allow me to connect you with our support team so you can quickly get back to managing your business smoothly.

I’d be happy to help with your account, but for security reasons, I can’t access it here in the Community. Your safety is a top priority.

It can be a good idea to touch base with our QuickBooks support team again. They can verify your account and offer the assistance you need to sort out the bank connectivity issue. Please use this link to contact them: Contact QuickBooks Desktop support.

I’m adding some useful resources that can assist you with reconciling your accounts and how to fix reconciliation issues: 

• Reconcile an account in QuickBooks Desktop
• Fix issues when you're reconciling in QuickBooks Desktop

Whenever you need more guidance on bank-related tasks, you can always return to the Community space. I'm here to support you anytime.

31-Oct... Still broken.

On the phone (1 hour,, 45 mins) with the nicest QB support person, and they sound just as frustrated as I am. They have tier II looking at my desktop as well.

I tried to send them a log snap shot of CONNLOG.TXT... The first entry was from a test company file where the feed works.. .the second log is from my company file where the citi feed is broken. Notice the extra stuff on the end of the "broken" file where citi feed does not work.

WORKS on "test" company file:

20241031 14:52:58: Marketing session sending to: http://www.citibank.com/us/cards/download/qbciti.ini
20241031 14:52:58: QFN: Beginning get from http://www.citibank.com/us/cards/download/qbciti.ini
20241031 14:52:58: ***QFN kQFFInished: returns 67305876
20241031 14:52:58: QFN: End get from http://www.citibank.com/us/cards/download/qbciti.ini, netstatus 14

Broken on my company file:

20241031 14:54:41: Marketing session sending to: http://www.citibank.com/us/cards/download/qbciti.ini
20241031 14:54:41: QFN: Beginning get from http://www.citibank.com/us/cards/download/qbciti.ini
20241031 14:54:42: ***QFN kQFFInished: returns 67305876
20241031 14:54:42: QFN: End get from http://www.citibank.com/us/cards/download/qbciti.ini, netstatus 14
20241031 14:54:42: QFN: Beginning send to https://mobilesoa.citi.com/CitiOFXInterface
20241031 14:54:43: ***QFN kQFFInished: returns 67174402
20241031 14:54:43: QFN: End send to https://mobilesoa.citi.com/CitiOFXInterface, netstatus 29

-Scott

1-Nov-2024... Still broken.

Doen not work with my current company file, which has been cleared by the data folks.... Does work with a new company file. See last post.

I now have a scheduled appointment with a tier 2/3 person for Nov 7.

-Scott

just a thought, move your data file to another pc with a freshly installed Windows and QB and see if that does it.

Am I the only one who is still not working?

-Scott

I have not looked at this thread in a while, but I'm still working.

When mine stopped, I cleared out, accepted or deleted all downloaded transactions on all accounts, then downloaded to Citi transactions manually and imported them.  Don't know if that had anything to do with it, but thought I'd throw it out there.

Did you try using the existing QB file on a freshly installed Windows PC and fresh QB?

seems that way,

Did you try the fresh Windows and QB installed I mentioned, using the existing QB data?

Prior to mine working again, I accepted or deleted all downloaded transactions and manually imported from the Citi website.  Then I installed QB updates, reset the "permission" on the Citi website for QB, and all started working again.  I feel it was the QB update(s) that did it.

nothing in your connlog about:

"20241005 16:04:10: We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at"

that is when mine was NOT WORKING.

Mine is still working. It stopped for one day but then started again.