Unable to record merchant service activity in QB Desktop Pro 2022

Update: I tried restoring a backup company file from early September. Problem persists.

Hi there, Desert Publications. 

Welcome to the QuickBooks Community.

I appreciate you for performing some steps to fix the spinning icon that appears on the Merchant Service Deposits section. With this, I'll be sharing steps to ensure you can handle and deposits the payments on the merchant service activity.

To start with, I recommend turning off automatic matching so QuickBooks deposits and records customer payments for you.

Here's how:

1. Go to the Banking menu and choose Record Merchant Service Deposits.
2. Select Change your deposit settings.
3. Turn off the Auto match & record setting.
4. Click Save.

Once done, try re-launching Merchant Service deposits to see if this work already without an error message.

If the issue persists, you'll have to link the same merchant account to a test/blank data file in QBDT. Then, launching Merchant Service deposit again. If it works, switch back to the original data file and start utilizing the MSD section.

If the details didn't work, you'll need to clear your browser's cache or history. In addition, your systems may need to be restarted.

If the issue persists, I suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also verify the cause of the spinning icon and resolve it as soon as possible so you get back on track.

Lastly, you may refer to this article to view details on how you can record missing deposits or fees: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

Please know that you're always welcome to post if you have any other concerns about recording merchant service activity in QBDT. I'm always here to assist you further. Wishing you and your business continued success, Desert Publications.

Resolved by uninstalling QuickBooks Desktop Pro 2022 and reinstalling. I have no idea why this worked, but it did and that's all I need.

Hello Desert Publications,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day. 

Oddly, I have the same issue and it seemed to have started the same time as yours. I never had an issue with downloading merchant deposits either. But I continue to get the spinning cursor. Everything else seems to work fine, but for some reason that function is messed up now. I've had automatic updates turned on since installing desktop 2022 late spring. I can tell you the spinning cursor goes on forever! I've let it go on for 2 days and nothing.... 

Thank you for joining here and sharing your experiences, shangrila. 

Let's utilize the QuickBooks Tool Hub to fix this spinning situation. This tool is used to deal with network problems, company file damage, performance issues, etc. First, let's run the Quick Fix my Program tool from the Tool Hub to end QuickBooks processes running in the background. 

Follow these steps to download and install the Tool Hub:

1. Close your QuickBooks.
2. Download the QuickBooks Tool Hub file.
3. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Click Finish.
6. Double-click the icon on your Windows desktop to open the tool hub.

From there, let's run the Quick Fix my Program tool.

1. In the Tool Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file. 

To learn more about this process, you can check this guide: Repair your QuickBooks Desktop for Windows. I'm also adding this article to learn how to obtain the different tools that will help you fix common issues and errors: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Keep me posted if you have any other concerns or further questions. I'll always have your back.

Ran quickbooks tool hub and ran "quick fix my program."  Also ran quick books file dr. Still get the "please wait, we're launching quickbooks desktop" and the spinning continues....

Allow me to step in and help you sort things out, shangrila.

To ensure QuickBooks Desktop runs smoothly, close any other open programs that you aren't currently using. After that, restart QuickBooks and repeat the troubleshooting steps. 

If you're still experiencing the same problem, restart your computer and try running the QuickBooks Tool Hub again. However, if the spinning continues, we can contact QuickBooks Desktop to have this investigated.

Check out our support hours to ensure we address your issue on time. Here's how to contact us or chat with us:

1. Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
   
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. Give a brief description of your issue and click Continue.
   
5. Then choose a way to connect.
    

The following resources are good references. These will show us how to access statements as well as helpful links about QuickBooks Payments issues:

QuickBooks Payments FAQ.

Find out when QuickBooks Payments deposits customer payments.

You can always contact me if you require further assistance, shangrila. I'll be there to assist you. Have a good one.