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Welcome to QuickBooks, dbuswell. Let me provide you with details on when to create a bank deposit in QuickBooks Online (QBO).
To begin with, the reason why your report shows a duplicate income amount is because you entered your cash receipts (sales receipts) deposited them directly into a bank account and then created a bank deposit afterward.
To correctly create a deposit, ensure that your cash receipt (sales receipt) is deposited into the Undeposited Funds account. This account holds invoice payments and sales receipts that you want to combine.
Once your receipts are in Undeposited Funds, you can create a bank deposit and select the specific payments you want to record into the appropriate bank account.
Moreover, if your bank account is already connected to QuickBooks, you can match the downloaded transactions to your created cash receipts (sales receipts) to avoid duplicates.
Additionally, you can use this article for your future reference in reconciling your bank transactions to ensure your accounts are balanced and matched: Reconcile an account in QuickBooks Online.
Please let us know if you have clarifications or questions regarding creating bank deposits in QuickBooks Online. We are always here to help.
