I recently change my Id and password on my bank website. Then I went to update the info in quickbooks, first I deactivate all online services and then I went back and click set up bank feeds and it takes me like I'm setting up for the first time, when I enter the new info I get this error message:
You have used a different Customer ID to set up another QuickBooks account for online services with this financial institution.
QuickBooks does not support the use of multiple Customer IDs for setting up multiple accounts with the same financial institution.
The Customer ID you used previously is xxxxxxx. Please use this Customer ID to set up accounts with this financial institution.
Unfortunately my bank doesn't support quickbooks files only quicken to be imported.
So if you guys can help me I will appreciate it very much!
I'm here to share with you a few information about multiple customer id, SparkV.
For now, connecting multiple customer ID with the same Financial Institution is only available in QuickBooks Online (QBO) and not in QuickBooks Desktop. You're only allowed one login per bank (FI), per company file.
Also, you'll have to make sure that you've entered the correct customer ID at the time your updating the login information so you'll not be getting the last part of the error message.
Lastly, since your bank only supports Quicken files, you'll want to contact your bank to ask what other alternative options that you can use. You may also search for third-party apps online that will help you convert the file from Quicken to QuickBooks.