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Greetings, @JoelJacobs.
The details you've added is much appreciated. Let's work together to resolve your customer's bank feeds issue.
Before we try more steps, make sure you've created a back up copy to avoid data loss. We can start with re-sorting the Chart of Accounts and check for data damage. This is a way of refreshing your accounts list.
- Click Lists.
- Choose Chart of Accounts.
- At the bottom, click the Account tab.
- Choose Re-sort List.
If there are identified data issue, you can refer to this article in resolving it: Verify and Rebuild tool.
After that, try uploading transactions via QBO file once more. You should be able to select the account set up for syncing. Otherwise, I suggest letting them call our QuickBooks Desktop Customer Care team.
They have more tools, such as screen sharing, to help us investigate the cause of this issue. They can also verify if this error is only specific to your customer's bank.
- Click this link: https://help.quickbooks.intuit.com/en_US/contactus.
- Select QuickBooks Desktop.
- Choose your QuickBooks for Windows version.
- Select the issue/topic.
- Click the Get Phone Number button.
Let me know if you're able to import transaction or use the bank feed features. I'm still here to help you more. Have a good one.
