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Join nowHow do I fix these errors so I can sync/update my US Bank account in quickbooks online?
When I try to manually update my bank account from transaction page I get this error: [Sorry, we can't update your account. Please wait a few hours and try updating again (9999)].
When I try to update the bank connection, I get a different error: ["error":{"code": "500", "message": "Invalid APIKey for given resource"}]
Welcome to QuickBooks Community, cj369. Thank you for providing detailed information or for sharing different errors you've encountered while manually updating your bank account.
Usually, error 9999 is one of the script errors that are generated by the bank. They usually indicate that there's a problem with the connection that Intuit uses to download your banking information. With this, I recommend checking your bank's website. There may be an issue on their end and it loses connection with QBO every time there are updates.
Here's how:
Once everything looks good, go back to the Baking page in QuickBooks Online. Then, click the Update button again. For additional information and to see further troubleshooting steps so you can see the latest transactions, you can refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
If the issue persists, you can manually bring the transactions into QuickBooks Online using a WebConnect file. Download the statements from your bank's website. Please follow the steps below.
You can get more details about this process in this article: Manually upload transactions into QuickBooks Online. This will provide you a link to know if you have the correct format as well as steps on how to upload the file in QuickBooks.
Once imported, I recommend editing, assigning, and categorizing your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.
On the other hand, the other error you received is a server and browser issue. I suggest consulting an IT expert to check the cause of the issue and how to resolve this.
Thank you for your patience and understanding. Feel free to leave a comment below if you have any other questions about the error 9999. I'll be happy to help you out.
Customer support says it is an issue that many people are having. They are working on and will let me know when it is resolved.
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