My account is doing this again too.Wont connect to my USBank Accts. Started around the 14th. The last time this happened i had the same experience as you. On the phone for hours doing everything they asked but no solution was found. Im not even going to bother trying again this time. Last time i just tried to update my accts multiple times a day until it started working again. Just be aware when the accts finally do connect it will most likely be a mess again that will need to be sorted out. Hope they fix this soon for us.  

To clarify my posts, we use www.singlepoint.usbank.com to connect to our commercial USB accounts.  It is not the connection listed as US Bank in the lists of banks to choose to link to QBs.  You have to use the search bar.  When I signin to our USB accounts online, it's singlepoint that I use.  The current issue differs from other times there were connection problems because this time the error says they cannot find our bank account.  "We couldn't find an account or tax details linked to the info entered"   This has never happened before.  

Hi there, alliejack.

Please know that any information our system receives is all dependent on what your Financial Institution shares with us.

When I use the www.singlepoint.usbank.com link, QuickBooks won't recognize the URL. Please see the attached screenshot below.

You may want to use the singlepoint.usbank.com link since the URL is supported by QuickBooks. See again the attached screenshot below.

If the US Bank has changed its URL, they need to allow QuickBooks to connect with their website. You may also send a request within your company file. Here's how:

1. Go to Bookkeeping, select Transactions, then select Bank transactions, or go to Banking.
2. Click Connect account.
3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
4. If you’re still unable to find your bank, select Request.
5. Enter your bank's web address (URL) in the field provided, then select Request.
   
    

On the other hand, you can still bring in those transactions by downloading them from the bank's website. Then, manually import them to QuickBooks and categorize them like you usually do. Check out these articles as your guide.

• Manually upload transactions into QuickBooks Online
• Format CSV files in Excel to get bank transactions into QuickBooks

If you have other banking concerns, please don't hesitate to post again. I'm always around to help you.

With all due respect, @MaryLandT, this is incorrect.  The regular US Bank which uses www.usbank.com is not for these commercial accounts.  The credential fields available when that is chosen are not the same as what we need to sign in. Here is a screenshot of the correct singlepoint connection address.  Use the search bar for singlepoint.  This is the one we've always used.  It's the one I use when I login to the bank in a browser.  Exactly the same.  Using a browser works, QB does not and has not since around Nov 6th.   As I stated in my post, we get an error that our account can't be found.  I know I can use a file from the bank to upload transactions to QB.  I do not want to.  I have 12 QB online accounts that I'd have to do that for.  I'd much rather QB fix the issue.  Or work with USB to fix it.  

And my advice is to not spend anytime with the CSV method. The last time this happened a quickbooks rep could not get it to properly upload to my acct. The data is CSV, but USBank provides this data in some way that QB cant understand it. I spent close to 2 hrs with a QB rep and her manager with no success. They finally just said that they would take the data and format it correctly and get back to me. I never heard from anyone at all. 

Hello, alliejack. 

I checked our system, and verified that the US Bank have changed its URL. This could be the reason why you encountered an error "We couldn't find an account or tax details linked to the info entered"

You may want to call and verify it to your bank about the current URL. 

You can also reach out to our support to help you with the process of bringing the transactions in QBO. 

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Tap Talk to a human. 
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert. 

Please check out our support hours to ensure we address your concerns on time.  

To keep your accounts and bank data accurate from time to time, I recommend checking these articles for tips and guides:

• Categorize and match online bank transactions.
• Reconcile an account

If there's anything else you need from me, feel free to comment below. I'm always here to help in any way I can. Have a great rest of your day!

@AileneA  - I've been bringing transactions in to QB for many years.  I do not need help.  If USB changed the URL wouldn't we also get an error when we use www.singlepoint.usbank.com to log in with a browser?  I can log in all day long using that URL.  If you are telling me again that I should be using www.usbank.com please let me know how I can fit the 3 items of credentials into the fields that are available when that URL is used.   For our accounts we have to use Cust ID, User ID and Password.  At www.usbank.com there is only username and password.  It does not work.  If I am mistaken and you're saying that singlepoint users now have a new URL, please provide it.  Try both URLs and you'll see they ask for completely different information to sign in to banking.  They are not the same.   www.usbank.com does not work for USB singlepoint users and to say so only adds confusion.

@Candice C  - Will you please advise if this issue is still being worked out by the product developers?  We have other QB people @AileneA  and @MaryLandT  telling us that USBank changed their URL and we need to use www.usbank.com.   Those of us that use USBank's Singlepoint system know that did not happen and we cannot login with that url.  Please advise if there has been any progress made with the fix.  

I think we are just beating our head against the wall now. I tried to help like they asked in this thread and report that i was having the same issue by having QB call me so i could open a ticket and i got now where. The QB rep said that there is no such issue reported so she couldn't do that. She was going to have me jump through all the hoops again and i just dont have time for that right now. Hopefully they get this figured out soon. 

I can't tell you how many HOURS I spent trying to get somewhere, and yes, found the same thing, one person would tell me an investigation was opened, just to be told the the next day that there was nothing...  I finally found this site (https://www.intuit.com/company/executives/sasan-goodarzi/)  and started sending some emails to leaders that might like to know how unorganized their customer care is...  

Hello there, @alliejack, @trailways, and, @JABx3. I wish to provide some details about the current connection issue with US Bank.

The aforementioned banking problem is the subject of an ongoing investigation. Rest assured that a solution is already being developed by our product developers.

 I advise getting in touch with our Customer Support team if you haven't already. They will then be able to investigate this further and provide you with the best solution to your problem. Additionally, it enables them to add your account to the group of individuals that are affected. Here's how to reach support:

1. Log in to your QuickBooks Online account.
2. Go to Help (?).
3. Choose between Assistant or Search to proceed.

Kindly check their business hours to make sure they're available for assistance.

Once everything is back to normal, feel free to review this guide on how you can manage online banking transactions in QuickBooks: Categorize and match online bank transactions in QuickBooks Online.

You already know where to find me in case you have other concerns about banking or QuickBooks in general. I'm always ready to back you and your business. Keep safe!

@Mich_S , thats funny, because I just spent nearly an hour on the phone with Support, and they said I needed to call US Bank to fix the problem... 

@trailways @JABx3  - I was able to get tagged to the issue without jumping through hoops.  Use help, assist, talk to human, say "US Bank will not connect", whatever the bot provides answer No, it did not help, chose Chat With Us, when the human joins, say "A customer support person told me to get tagged to Investigation ticket INV-78881 as I am having the same problem with US Bank".  After just a few questions, they should tag you without having you test anything.  I was told QB engineers are working with USB engineers to fix the issue.  Hope this helps. 

@MaryLandT @AileneA - it was an error on my part when I used www in the URL for Singlepoint.  I use the same exact link you provided. singlepoint.usbank.com It's not new.  No change.  That's the same address I used in browser and what QB uses for connection.  Browser works, QB doesn't.  No need to reply.  Just correcting my mistake.   

@alliejack Thanks so much for this. I did what you suggested and was added to the same ticket INV. It feels better knowing my issue is at least acknowledged now and that im not the only one. We need to stick together! lol

I experienced the issue as well the same day USBank activated 2 factor authorization and reported it immediately to Quickbooks.  I was told a case was being created and that I would receive email updates.  Crickets so far to date.  It's going to be a mess with the number of transactions that come over whenever (hopefully) it gets fixed.

I am also running into the same issue, and will file a support ticket tomorrow too. Thanks for this thread. 

@KRWW @stc007 @trailways @JABx3 @wahanner  In one of my QB accounts in which I had disconnected the account from banking, I was able to connect my USB account this morning.  However, it did not pull in any transactions.  I asked it to pull in all of November but nothing came in.  At least it connected to USB.  That's progress.

In another QB account in which I had not disconnected the ledger acct from banking, I clicked "reconnect your account".  The Update button spun for a very long time but never connected.  I had to choose to "edit sign-in info".  It connected but same as a new connection, it did not bring in any transactions.  I clicked "update", nothing came in but it says it's connected and it's updated.  Hopefully we'll get transactions from here on but it's disappointing that we aren't getting the transactions since it stopped working. 

I used the singlepoint connection in QB.  

Want to add that even though the transactions didn't come through, i think we need to edit the sign-in information for every connection.  Don't just click "re-connect" and think that things haven't progressed.  There's been progress.  Re-connect by editing your signing info and letting it do it's thing.  That way, we'll have the best chance that tonight during the update, we'll get new today's transactions.  

@alliejack @stc007 @JABx3  Same for me. Its connected and has the correct bank balance but isnt downloading any transactions. Today I received an email saying that the issue has been resolved which i guess technically it is since its connected? But since it isnt downloading any transactions its still no use to me unfortunately. Ill come back and let you know if it gets resolved. 

@trailways @stc007 @JABx3 @KRWW @wahanner  I received same email saying it was fixed.  I didn't see yesterday's (11/28) activity in banking but I'm giving it one more 24 hr cycle to see if it begins to work.  I also discovered a QB report from USB to get the transactions we missed.  Under Previous day, chose format = QBO, then the blue button "filter report".  On next screen you can choose dates and accounts (in my case I have several USB accounts but only wanted 1 at a time) and used the date from the last time a transaction uploaded.  They all uploaded correctly so I was able to record or match the transactions.  A curious thing happened though....when I chose to upload the file to each of my QB accounts, it said doing so would remove auto-update or something like that.  I should have saved a screenshot of it.  @Mich_S is this going to cause a problem. Does uploading a file we received from the bank remove the auto-update for each account?  Do we need to re-connect again?  Please advise b/c no 11/28 transactions came through last night. 

Thanks for getting back to the thread, @alliejack.

As long as your bank is linked to QuickBooks Online, manually uploading the file will not prevent QuickBooks Online from downloading transactions automatically. 

Furthermore, if you are not receiving the most recent transactions or updates appear to be stuck, please follow the workarounds listed below:

1. Start a manual download.
2. Check your bank or credit card's website.
3. Update your bank info in QuickBooks.
4. Fix specific bank errors.

You can read this article for more detailed steps and information: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If you need to exclude bank transactions, you can refer to this article: Exclude a bank transaction you downloaded into QuickBooks Online.

Kindly get back to the thread if you have further concerns with your bank transactions. We're available 24/7. Have a great day. 

@SirielJeaB @Mich_S  - This is not fixed.  I'm able to connect QB to USB without errors but transactions are not downloading.  I've done all the troubleshooting.  It's not working. Please notify those that sent the email yesterday saying that INV-78881 was fixed.  The only thing that changed is we no longer get an error.  This isn't working if transactions are not syncing.  Please Please let us know what is being done and if there is another investigation ticket in the works.

Ha. I just came here to check if you had any success and your post popped up. Mine still isnt syncing either. Ive also done all the troubleshooting. So do we need to open ANOTHER ticket for the sync issue? This is nuts. 

@trailways @SirielJeaB @KRWW @stc007 @JABx3 @wahanner  @Mich_S New ticket INV-80140 for USB transactions not syncing.  Other users - is USB working for you?  I know @trailways is not.  What about you all?  I re-connected my USB accounts in all 14 QBO accounts of which I work and none are bringing in transactions.