Using bank feeds and matching transactions in desktop

Hello there, BLDB.

I appreciate you taking the time to delete and re-create the bill just to make sure they match. Let me share some insights into why the transactions in QuickBooks don’t match the ones in the bank feeds. 

This can happen when the entry in QuickBooks if:

• The financial institution made a mistake and the transaction in the statement is wrong.
• The transaction in QuickBooks has a different transaction number, amount, date, or name.

To fix this, find the transaction in QuickBooks and make edits based on your bank records. Doing this will change the status of the downloaded transaction to Matched.

You also want to make sure transactions aren’t matched to another downloaded transaction or have been reconciled. Here’s what to do if QuickBooks can't find a match section in the following article: Add and match Bank Feed transactions in QuickBooks Desktop. 

You can bookmark this article for future reference. It contains troubleshooting steps to resolve common bank feeds issues: Fix OL and OLSU Bank Feeds errors.

I hope we’ll stay in touch and get to work together again in the future. Please don’t hesitate to reply below with follow-up questions. I'm always around to help you. Have a great day!

Hi and thank you for your reply.  Unfortunately, this doesn't make any sense to me.  I have memorized transactions and enter them monthly.  Sometimes they show up and sometimes they don't.  Or old ones show up but not new ones.  I am so frustrated with QB.  It's just happened again as I am trying to match my bank feeds.  I don't understand what I am supposed to go back and correct in my bill and payment I entered into QB to make it match to what the bank record says.  And the transactions definitely haven't been reconciled or matched to another transaction because they are brand new in my bank feed.  So I still don't understand what is happening or how to fix it and just continue to be frustrated.  It happens with almost every single transaction every single time I try to match them.  I can't be that stupid. 

Hello there, @BLDB. I want to ensure you'll be able to match your bank transactions in QuickBooks Desktop (QBDT) seamlessly.

To start, let's make sure you're that your QBDT program is updated to the latest release. Once done, attempt to match the transactions again.

If the same issue persists, let's check your memorized transaction and verify that it has the same details as the one you need to match in the bank feeds. If verified, that the transaction exists, and still unable to see them when performing the matching process, you can recreate and delete the entry. Might be that they are damaged or corrupted. Then, match it again. 

Before doing the steps, I highly recommend creating a backup copy of your file. This is to ensure you have the original data you can restore at any time in case of data loss or damage. 

Also, the Bank Feed mode you're using handles the transactions differently. To know more information about them, check out this link: Add and match Bank Feed transactions in QuickBooks Desktop. 

However, if the same thing happens even after the troubleshooting steps above, I suggest reaching out to our Phone support team for additional guidance and to further help you match the transactions. 

If you have any other concerns about matching bank transactions in QuickBooks, I'm just around the corner to help. Have a good one and stay safe. 

It can be frustrating when bank feeds don't automatically match transactions in QuickBooks Desktop. Here are some suggestions for resolving the issue:

Check if the transaction dates match: Ensure that the transaction dates in QuickBooks match the dates on the bank statement. If the dates are off, the transactions will not match automatically.

Verify that the accounts match: Ensure that the accounts in QuickBooks match the bank accounts. If the accounts are different, the transactions will not match automatically.

Check for duplicates: Double-check to see if there are any duplicate transactions in QuickBooks. If there are, delete one of the duplicates and try matching the remaining transaction.

Manually match transactions: If automatic matching isn't working, try manually matching transactions by clicking on the "Match" button and selecting the transaction to match.

Regarding old transactions, you can use the "Cleanup Transactions" tool in QuickBooks Desktop to remove transactions that are older than a certain date or that have already been cleared. To do this, go to the "File" menu and select "Utilities," then "Cleanup Company Data." From there, you can select the type of transactions you want to remove and the date range. Just make sure to back up your company file before using this tool.

I hope these suggestions help!

It happens every time if the transaction is reconciled. Has QB fixed this issue yet? 

It happens every time the transaction is already reconciled. Has QB offered a solution?   

Hello there, Hillary. I know a possible reason why you can't match your transactions in QuickBooks Desktop (QBDT). Let me elaborate on it in detail.

Matching transactions in QuickBooks guarantees that the entries have been resolved or approved by your bank. When the transactions' status displays a checkmark in your bank's register, it signifies that the entries have been recorded, verified, cleared, reconciled, and are included in your financial institution's statement.

As a result, you can no longer use the match option. This is because the entries have already been reconciled and finalized based on your bank's statement.

Additionally, below is the bank transactions workflow that you can refer to:

• Record transactions in QuickBooks (if needed).
• Download bank entries.
• Categorize and match transactions.
• Then reconcile.

You may also want to check out this link which contains articles that can help you manage your banking in QuickBooks: Banking Help Articles in QuickBooks Desktop.

Just hit the comment below if you have follow-up questions or concerns. I'm always around and ready to assist you anytime. Keep safe.