Good day, Alice Forro .
Welcome to the Community space. I want to make sure you're able to sync your Wells Fargo transactions into QuickBooks Online.
Have you encountered any error code or error message when connecting with your bank? This will help us identify what's causing the unexpected behavior and if there's an ongoing investigation for this issue.
In the meantime, you can import the transactions from the bank and upload them into QuickBooks through WebConnect. Here's how:
To learn more about WebConnect, you can take a look at this article:
Please get back to me for the details and we'll take it from there. Wishing you the best!
I had this same issue. I was not willing to do the manual bank uploads long term. I called QB customer support and after a very long day of being transferred from one department to another and being put on and off holds for 5-20 minutes at a time, I was able to get assistance. I had to delete my cookies, re-open my QB online then un sync my accounts that were NOT syncing accounts and then RE-sync. A relatively painless process to do, but very painful trying to get ahold of a human to help.
Welcome to the Community space, crystal_c_tracy.
Thanks for reaching out to us. I want to share some details about the transactions not downloading from your Wells Fargo bank.
We've received reports from other users about not being able to download Wells Fargo transactions. Our Product Development Team is diligently working with your bank to fix the issue as quickly as possible.
For you to receive updates via Email, I recommend you give us a call. Our Phone Support Team will be able to check your account and add you to the Notification list.
Please reach them through this article: Get help with QuickBooks Online
Don't hesitate to reach out if you need more help with downloading your transactions. I'm here to assist you.
Thanks for checking this with us, frustrated in NJ,
I can give you an update about the online banking issue you're getting.
The problem with Wells Fargo bank not updating in the bank feeds is currently tagged as an ongoing issue in QuickBooks Online. Our engineers are closely working with your bank to implement a solution for this unexpected online banking hitch.
While they do, we would suggest getting in touch with our QuickBooks Online Support Team to have you added to our notification list of affected users. You can request our representatives to add you to the investigation number INV-24384. Here's how you can contact us: QuickBooks Online Care Support
Once added, you can receive live email updates about the issue.
I'm just a post away if you need further assistance with QuickBooks, frustrated in NJ. Please feel free to fill me in the thread.
Mine hasn't synced in over 40 days! This happened in October also, and I thought the issue was resolved. So frustrating! I've just been entering manually for over 40 days hoping they will figure it out soon...
Hi there, kelseyduke.
I appreciate you for joining this thread. Allow me to provide some additional information about the transactions not downloading from your Wells Fargo bank.
Currently, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
You can reach our phone support by following the steps provided by my colleagues above on their posts.
We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.
Having this same problem right now, went to update the connection because QB said it needed to be done and now the accounts won't sync at all. I was able to follow through with the update up to accepting terms & conditions then it said it couldn't connect each time. Seem's like it's been at least 8 months of this problem, surely it should be fixed by now?
This was already resolved by our engineers. You'll need to manually refresh your connection with Wells Fargo. Let me guide you how.
To achieve this, you can follow the steps below:
If you're still unable to sync your bank account, I suggest contacting our QuickBooks Desktop Support team. This way, they can investigate this further and provide you with the reasons why you're not able to sync.
Here's how you can contact them:
Always know that you can get back to us if you have any other concerns. I'll be here to help you.