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Alice Forro
Level 1

Wells Fargo Sync Problem

My Wells Fargo Transactions are unable to sync from past some days. How to fix it.

9 Comments
KhimG
QuickBooks Team

Wells Fargo Sync Problem

Good day, Alice Forro .

 

Welcome to the Community space. I want to make sure you're able to sync your Wells Fargo transactions into QuickBooks Online.

 

Have you encountered any error code or error message when connecting with your bank? This will help us identify what's causing the unexpected behavior and if there's an ongoing investigation for this issue.

 

In the meantime, you can import the transactions from the bank and upload them into QuickBooks through WebConnect. Here's how:

  1. Download your transactions from your bank’s website.
  2. Login to your QuickBooks Online account.
  3. Click Banking on the left menu.
  4. Choose Banking at the top then click File Upload. If you’ve never connected an account, select Upload transactions manually at the bottom of the screen.
  5. Select Browse to find and select the file to upload.
  6. Select Open and then click Next.
  7. Follow the on-screen instructions to complete the process.
  8. Select Let’s go! (or Finish) to return to the Banking page and begin reviewing your bank transactions and accept them into QuickBooks Online.

To learn more about WebConnect, you can take a look at this article:

https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-upload-more-than-90-days-of-ba....

 

Please get back to me for the details and we'll take it from there. Wishing you the best!

crystal_c_tracy
Level 2

Wells Fargo Sync Problem

I had this same issue. I was not willing to do the manual bank uploads long term. I called QB customer support and after a very long day of being transferred from one department to another and being put on and off holds for 5-20 minutes at a time, I was able to get assistance. I had to delete my cookies, re-open my QB online then un sync my accounts that were NOT syncing accounts and then RE-sync. A relatively painless process to do, but very painful trying to get ahold of a human to help. 

AlcaeusF
Moderator

Wells Fargo Sync Problem

Welcome to the Community space, crystal_c_tracy.

 

Thanks for reaching out to us. I want to share some details about the transactions not downloading from your Wells Fargo bank.

 

We've received reports from other users about not being able to download Wells Fargo transactions. Our Product Development Team is diligently working with your bank to fix the issue as quickly as possible.

 

For you to receive updates via Email, I recommend you give us a call. Our Phone Support Team will be able to check your account and add you to the Notification list.

 

Please reach them through this article: Get help with QuickBooks Online

 

Don't hesitate to reach out if you need more help with downloading your transactions. I'm here to assist you.

frustrated in NJ
Level 1

Wells Fargo Sync Problem

I have had the syncing issue since the beginning of December.  I am astounded that the problem persists to this day.  Has there been any progress?  

Anonymous
Not applicable

Wells Fargo Sync Problem

Thanks for checking this with us, frustrated in NJ,

 

I can give you an update about the online banking issue you're getting.

 

The problem with Wells Fargo bank not updating in the bank feeds is currently tagged as an ongoing issue in QuickBooks Online. Our engineers are closely working with your bank to implement a solution for this unexpected online banking hitch.

 

While they do, we would suggest getting in touch with our QuickBooks Online Support Team to have you added to our notification list of affected users. You can request our representatives to add you to the investigation number INV-24384. Here's how you can contact us: QuickBooks Online Care Support

 

Once added, you can receive live email updates about the issue.

 

I'm just a post away if you need further assistance with QuickBooks, frustrated in NJ. Please feel free to fill me in the thread.

kelseyduke
Level 1

Wells Fargo Sync Problem

Mine hasn't synced in over 40 days! This happened in October also, and I thought the issue was resolved. So frustrating! I've just been entering manually for over 40 days hoping they will figure it out soon...

JanyRoseB
QuickBooks Team

Wells Fargo Sync Problem

Hi there, kelseyduke.

 

I appreciate you for joining this thread. Allow me to provide some additional information about the transactions not downloading from your Wells Fargo bank.

 

Currently, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

 

You can reach our phone support by following the steps provided by my colleagues above on their posts. 

 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

bwburkhalter
Level 1

Wells Fargo Sync Problem

Having this same problem right now, went to update the connection because QB said it needed to be done and now the accounts won't sync at all.  I was able to follow through with the update up to accepting terms & conditions then it said it couldn't connect each time.  Seem's like it's been at least 8 months of this problem, surely it should be fixed by now?

Alessandra_B
QuickBooks Team

Wells Fargo Sync Problem

Hello @bwburkhalter,

 

This was already resolved by our engineers. You'll need to manually refresh your connection with Wells Fargo. Let me guide you how.

 

To achieve this, you can follow the steps below:

  1. Click on Banking from the menu bar.
  2. Choose Bank Feeds, then select Bank Feeds Center.
  3. Select your bank account.
  4. Click on the Refresh button.

If you're still unable to sync your bank account, I suggest contacting our QuickBooks Desktop Support team. This way, they can investigate this further and provide you with the reasons why you're not able to sync.

 

Here's how you can contact them:

  1. Open your QuickBooks account.
  2. Press F1 on your keyboard.
  3. Click on Contact Us.

Always know that you can get back to us if you have any other concerns. I'll be here to help you.

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