Were you asked to pay to resolve your issue?

mpkmosaic · ‎February 28, 2022

I have a problem with transactions not updating from my Bank of America account. Quickbooks has acknowledged that this is a problem with Bank of America accounts more broadly and "attached my account" to the case being worked on by a Product Egngineer. A "proadvisor" asked me to call in a special number to get help.

Guess what - this special number told me that there is a fix, but it hasn't been rolled out to the product yet, and in order for me to get it, I have to pay between $2600 and 4000 for it. I'm in shock - I pay for the proudct, it's not workiing and is a product issue admitted to by their own customer service team, and now I need to pay this insane amount for a fix?

Has anyone else experienced this? I'm pretty sure this qualifies as deceptive business practices.

JasroV · ‎February 28, 2022

I hear your sentiments, @mpkmosaic.

I see that you've posted a similar query and my colleague already posted a response.

If you haven't read it yet, you can check it out through this link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-are-your-bank-of-america-credit-card-tr...

Furthermore, I'm adding these links that can guide you in seamlessly managing your accounts and transactions:

I'll be around whenever you have other follow-up questions. Please feel free to tag me in your reply and I'll get back to you as soon as possible. Take care!

Fiat Lux - ASIA · ‎February 28, 2022

@mpkmosaic wrote:
A "proadvisor" asked me to call in a special number to get help.

@mpkmosaic

Did she/he send a private message to you? What is their username in the community? What the "special number" did they ask to call? I believe it was a fraud attempt.

mpkmosaic · ‎March 02, 2022

no

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Were you asked to pay to resolve your issue?