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LASouthern
Level 2

When I add a bill, it shows up in the bank register as a payment. What am I doing wrong?

HELP! 

I am trying to add a credit card bill so I can record a payment to keep it off the Unapplied Cash Bill Payment Expense report. I downloaded a PDF of the bill, reviewed the amounts, and created the bill. When I go back to my register, it shows the total balance amount as a payment, zeroing out the balance. I made a payment of $320 today, which was recorded using 'Pay Down Credit Card' & 'Mark as Paid'. I am not using QB Bill Pay. What am I doing wrong?

Solved
Best answer December 12, 2023

Best Answers
Kurt_M
Moderator

When I add a bill, it shows up in the bank register as a payment. What am I doing wrong?

Thanks for reaching out here in the Community space, @LASouthern. We'll provide details to help you correct the bill you entered inside QuickBooks Online (QBO).

 

As we read through your post, we've noticed you've used credit card as a category inside the bill you created. In this situation, you'll want to locate the bill earlier and change what you've used in the category section. You can use Expense or another account, and if you're not sure what to use, feel free to contact your accountant so they can help you choose one. In case you don't have an accountant, you can visit this page to find one: Find a QuickBooks ProAdvisor.

 

To address the Unapplied Cash Bill Payment Expense you see in the report, you'll want to click the transaction type and modify the category used. We'll input the steps below:

  1. Access your QuickBooks Online company.
  2. On the left navigational bar, go to the Transaction tab.
  3. Select Chart of accounts and then in the Search bar, enter Unapplied Cash Bill Payment Expense.
  4. Click Run report, and then choose a specific reporting period.
  5. Locate the transaction and then click the type of transaction. 
  6. In the Category section, choose a different category.
  7. Once done, click the Save button.

 

In the future, if you want to record a credit card payment inside QuickBooks Online (QBO), you can refer to this page to learn more about ways to handle payments:  Record your payments to credit cards in QuickBooks Online.

 

In addition, we've got these articles to help you handle bill tasks, ensure your data stays accurate, and add more details to your business reports inside the program:

 

 

We're only a click away if you have other concerns about managing bills and expenses inside QBO, @LASouthern. We'll be happy to have you here again. Keep safe.

View solution in original post

3 Comments 3
Kurt_M
Moderator

When I add a bill, it shows up in the bank register as a payment. What am I doing wrong?

Thanks for reaching out here in the Community space, @LASouthern. We'll provide details to help you correct the bill you entered inside QuickBooks Online (QBO).

 

As we read through your post, we've noticed you've used credit card as a category inside the bill you created. In this situation, you'll want to locate the bill earlier and change what you've used in the category section. You can use Expense or another account, and if you're not sure what to use, feel free to contact your accountant so they can help you choose one. In case you don't have an accountant, you can visit this page to find one: Find a QuickBooks ProAdvisor.

 

To address the Unapplied Cash Bill Payment Expense you see in the report, you'll want to click the transaction type and modify the category used. We'll input the steps below:

  1. Access your QuickBooks Online company.
  2. On the left navigational bar, go to the Transaction tab.
  3. Select Chart of accounts and then in the Search bar, enter Unapplied Cash Bill Payment Expense.
  4. Click Run report, and then choose a specific reporting period.
  5. Locate the transaction and then click the type of transaction. 
  6. In the Category section, choose a different category.
  7. Once done, click the Save button.

 

In the future, if you want to record a credit card payment inside QuickBooks Online (QBO), you can refer to this page to learn more about ways to handle payments:  Record your payments to credit cards in QuickBooks Online.

 

In addition, we've got these articles to help you handle bill tasks, ensure your data stays accurate, and add more details to your business reports inside the program:

 

 

We're only a click away if you have other concerns about managing bills and expenses inside QBO, @LASouthern. We'll be happy to have you here again. Keep safe.

LASouthern
Level 2

When I add a bill, it shows up in the bank register as a payment. What am I doing wrong?

Kurt_M, 

 

THANK YOU for this intellectual response! Your solution resolved my issue. I created a 'other current liabilities' account and chose 'line of credit' from the drop down box. Once I switched all of the credit card bills category to the line of credit, everything balanced! I certainly appreciate taking the time to bring this clarification and surely saved me some gray hairs. 

 

 

 
 

 

 

KayePe
QuickBooks Team

When I add a bill, it shows up in the bank register as a payment. What am I doing wrong?

That's good to know, @LASouthern.

 

We're happy to hear that our colleague's solution resolved your concern. Your positive feedback is truly appreciated.

 

You're always welcome to post here in the Community space. Count us in if you need additional help with any QuickBooks Online-related. We're always ready to assist. Take care, and have a great day!

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