Hello there, toccoffice.
Let me walk you through the processes so your payroll transactions appear in the register. This way, I'll ensure you can reconcile your account smoothly.
There are a few possible reasons why transactions are missing on your Bank register page. If your May bank is connected to QuickBooks, it might be the payroll entries aren't categorized yet on your end.
I recommend going to the For Review tab to locate the transactions and add or match them so they show up on the Bank register page.
Here's how:
- Click the Transactions menu at the left panel and then Bank transactions.
- Select the account you want to review.
- Go to the For review tab.
- If the transaction says Add, click Add if the suggested category is correct. If the transaction says Review, click it and select a category, or add a new one.
- Select Confirm.
- If the transaction already exists in QuickBooks, you may have the option to match or view multiple matches.
You can open this artilcle to see additional details: Categorize online bank transactions in QuickBooks Online.
Once done, you can now reconcile your May bank in QuickBooks.
However, if your bank isn't linked in QBO, I recommend consulting your accountant. They might suggest creating a journal entry or checking in the program for your payroll data. This is to ensure your reconciliation is in shipshape.
On the other hand, reconciling an account with missing entries that don't show in your register isn't possible. This will alert you to data discrepancies that need to be corrected.
In case you need different guidelines that help you fix any reconciliation issue you might encounter in the program, you can read this artilcle: Learn the reconcile workflow in QuickBooks.
Please get back to this thread if there's anything else we can help you with finding missing data when reconciling accounts in QBO. We'll be right here to guide you further, toccoffice.
