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Level 2

Where did the Deposits page go? Used to get there by clicking plus sign (+), then Other, then Bank Deposits.

 
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Best answer March 14, 2020

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Level 2

Where did the Deposits page go? Used to get there by clicking plus sign (+), then Other, then Bank Deposits.

Thanks again for the reply. Turns out I was already in the accountant view. It's been a while since I logged in, and I just didn't notice the recently added "+ New" button, which is where I found Deposits. So I'm good now. But I still don't see the User View option, but not going to pursue that problem further.

 

My original question was "Where did the Deposits page go?" The answer, apparently, is under the "+ New" button at the left. 

 

Cheers

View solution in original post

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Level 11

Where did the Deposits page go? Used to get there by clicking plus sign (+), then Other, then Bank Deposits.

@steve138 

 

QBO made a few changes recently with User View options with the "+ New" screen. When you click "+ New" add new transactions, you will see one of the two user view styles:

  • Business view or Accountant view
  • You can select which one is right for business from the QBO setup.
  • From the Gear icon > Your Company > Company & Settings > Advanced > User View > Select one from Business View or Accountant view.
  • If you like classic look like Journal Entry or Deposits under Other, select Accountant View.
  • If you like Business view with Money In and Money outlook, select Business View.

 

business view.PNG accountant view.PNG UserView1.PNG

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Level 2

Where did the Deposits page go? Used to get there by clicking plus sign (+), then Other, then Bank Deposits.

Hi, and thanks for your reply. I'm not seeing User View in my Advanced settings. Any idea why not? I have the account type where I could see deposits and journal entries before the update. See enclosure. Any other way to choose between Business view and Accountant view? Thx!

 

 

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QuickBooks Team

Where did the Deposits page go? Used to get there by clicking plus sign (+), then Other, then Bank Deposits.

Make sure that you're logged in as the Master or company admin so you can see this option, steve138.

 

If can't still see it even if you're the admin, let me share some steps to help us check if a browser issue is hiding both the deposit and user view options.

 

Log in to your account in a private/incognito browsing session. Follow these keyboard shortcuts to start an incognito session:

  • Ctrl + Shift + n for Google Chrome
  • CTRL + SHIFT + P for Mozilla and Microsoft Edge.
  • Click File, then select New Private Window if you're using Safari

Once done, go back to the Advanced section and check if you can already see option to change views.

 

If that's successful, proceed to deleting your browsing history to clear out the cache that's causing the issue. Use this article as a guide: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Alternatively, you can log back in to your account using any of the browsers I've mentioned above. They're all compatible with QBO and will us isolate if this is indeed caused by a browser issue. 

 

Add another reply below if you still need help with this. The Community is always here to offer our help again. 

Highlighted
Level 2

Where did the Deposits page go? Used to get there by clicking plus sign (+), then Other, then Bank Deposits.

Thanks again for the reply. Turns out I was already in the accountant view. It's been a while since I logged in, and I just didn't notice the recently added "+ New" button, which is where I found Deposits. So I'm good now. But I still don't see the User View option, but not going to pursue that problem further.

 

My original question was "Where did the Deposits page go?" The answer, apparently, is under the "+ New" button at the left. 

 

Cheers

View solution in original post

Highlighted
Level 11

Where did the Deposits page go? Used to get there by clicking plus sign (+), then Other, then Bank Deposits.

@steve138 

 

In your case, they've not added the User View feature yet. They're rolling out, it's a matter of time.

Yes, they moved "+ New" sign from the top corner to the left dashboard few months ago.

 

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