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I know the possible reason why your check register isn't appearing on your homepage now, Ann. I'd be glad to walk you through the steps to make sure it shows up again. I'll also share an alternative method for locating it so you can access your check and bank transaction details without hassle.
There is a convenient shortcut on your QuickBooks Online (QBO) homepage, which allows you to quickly access your account registers. However, if you can't see the check register, it could be due to accumulated cache files in your browser. Over time, temporary files and data can build up and sometimes interfere with the display of web pages and the functioning of features.
We can perform some basic troubleshooting steps to resolve this problem. Start by logging in to your account using a private or incognito window. The keyboard shortcuts are as follows:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
After this, check if you can see the check register now. If it fixes the issue, go to your regular browser and clear its cache. You may also consider using other supported browsers.
Alternatively, here's how you can find your check register:
- Go to Transactions and pick Chart of Accounts.
- Locate your check account.
- Then, click View Register.
By following the measures above, you can access your check register and manage your transactions effectively. If you have any other questions or encounter any issues along the way, please feel free to reach out, and I will assist you further. Let's continue to work together and sort out your concerns, Ann.
