Why are there duplicate bank images importing for one bank feed transaction? If I delete the duplicates, it deletes the image off of the transaction.

Good to see your post here, powellptatreasur.

Adding transactions instead of matching them will create duplicate entries. Let's fix this by clearing the duplicate transactions from your For Review tab in QuickBooks Online (QBO).

You have the option to exclude those transactions so you can still have them at a later time or permanently delete them.

Here's how to exclude transactions:

1. In the Banking page, put a checkmark on the box of the duplicate transactions.
2. Click the Batch actions drop-down menu.
3. Select Exclude Selected.
   

The excluded transactions are listed on the Excluded tab for reference or review. 

You may find this article handy to learn more about the process of excluding downloaded transactions in QBO.

If you wish to permanently delete them, you can follow the steps below:

1. Go to the Excluded tab.
2. Select transactions to delete.
3. Click the Batch Actions.
4. Hit Delete.

You can also check this article for your future reference about adding and matching downloaded banking transactions: Add and match downloaded banking transactions.

In case you'd like to work on reconciling your account, you can visit the following articles:

• Reconcile an account in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

If you need further assistance with fixing duplicate transactions, don't hesitate to reach back to me. Stay safe and have a nice day.

I do not have a duplicate bank transaction nor am I adding it manually. The bank transaction happens once. The images associated with that transaction is happening three times. So if I have a bank deposit of $100 with four checks in that deposit the bank transaction comes in as $100 to be reviewed. I have not manually entered a deposit for $100 either, just using the bank feed. The transaction comes through and the deposit slip image as well as the four checks are attached to the transaction, but then if I look in my attachments section, the images of the checks and deposit slip appear two more times each. If I'm in the transaction screen to confirm the bank transaction, the images are attached, but they are showing additionally in the unlinked spot another two times each. If I delete the duplicate images in the attachment screen, the images that are attached to the bank transaction show an error if you click on the link and I no longer have access to the check/deposit slip image in QB.

That behavior is indeed strange, powellptatreasur. 

There are times that your browser becomes full of site data causing problems in QuickBooks Online. To check if this is a browser-related issue, you can open your QuickBooks using an incognito or private window. This can help us rule out any cache-related issue that might've caused the problems. Use these shortcut keys to open it: 

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

If it's now working well, you'll have to go back to your regular browser and clear its cache. This will delete the accumulated junk files and enhanced your browsing experience.  

When you're done clearing the cache, close any browser instances to complete the process.  

Also, make sure you're using a supported and updated browser for QuickBooks Online.  

Additionally, I'll be sharing this article to guide enter, upload, and track expense receipts and bills in QuickBooks Online: Capture and categorize expense receipts and bills in QuickBooks Online.

Don't hesitate to let me know if you need more help managing your receipt image in QuickBooks. I'll be around to lend a hand. Have a nice day.

This did not work. I wanted to wait until another bank transaction came through to see if it worked on new items, but another scan of images came through for a past bank transaction again after I cleared the cache so I don't think it fixed it. When I delete a duplicate image, the image attached to the transaction shows an error. 

I totally understand how urgent it is for you to get this issue fixed, JanNewsome.

Currently, duplicate attachments appears even when you choose to delete a transaction. Since all possible troubleshooting steps had been exhausted, I recommend contacting our support team to further investigate the issue.

Here's how:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Support Hours:

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT

Advanced, any time, any day

Additionally, you might find it helpful to check out this article to get more information: How to remove duplicate bank transactions in QuickBooks Online.

Please feel free to ask me any questions about your online banking QuickBooks Online. I'll be here checking your post 24/7. Have a great day!

Did you receive a solution in 2022?  Today is 2/26/2024, and the problem with duplicate bank attachments of hand-written checks is still a problem. I have reported this to Intuit several weeks ago with no solution from Intuit. Tried again today with no success. Attached is detail of specific examples. If I delete a duplicate bank transaction image, the image is deleted from all duplicate copies.

This is very disappointing. I expect Intuit to do better and repair the bugs in their software.

I totally understand how urgent it is for you to get this issue fixed, JanNewsome.

It seems like you have encountered a persistent issue with duplicate attachments appearing despite efforts to resolve it. Contacting the support team for further investigation is a wise decision. By reaching out to them, you can provide detailed information about the problem, allowing them to delve deeper into the root cause and provide a tailored solution. This proactive approach will help streamline the troubleshooting process and ensure a more efficient resolution to the issue at hand.

To get contact support. Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).

• Select either tab to get started:
• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Support Hours:

• Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.
• Advanced, any time, any day.

Additionally, you might find it helpful to check out this article to get more information: How to remove duplicate bank transactions in QuickBooks Online.

Please feel free to ask me any questions about your online banking QuickBooks Online. I'll be here checking your post 24/7. Have a great day!

No. It is not fixed for me. It's actually worse. It's now about four duplicate images per transaction. When a bank transaction used to come in, images associated with that transaction would automatically attach to it. Now it doesn't. I have to attach all images. 

To be fair, I didn't call them on this---lack of time.

From Jan Newsome. I am pleased to report that the problem seems to have been resolved by intuit.  The problem of duplicate bank attachments of written checks is no longer occurring,  Thank you.

Thank you Intuit.  It appears that you have solved the problem of duplicate bank images in the Attachments list.